Manager of Ticket Administration and Distribution

Rio Las Vegas•Rio Las Vegas, NV

About The Position

The Manager of Ticket Administration and Distribution is responsible for strategic administration, optimization, and oversight of ticketing systems and third-party ticket distribution channels supporting Rio Las Vegas entertainment and event offerings. The position is the primary subject matter expert for ticketing platforms, event configuration, pricing administration, reporting, and distribution partnerships. It exercises independent judgment in evaluating business opportunities, recommending pricing and distribution strategies, negotiating partner relationships, improving operational processes, and supporting revenue-generating initiatives. The role collaborates with Marketing, Entertainment, Revenue Management, Finance, Hotel Operations, and external business partners to maximize ticket sales, expand market reach, and support company objectives. The role administers and maintains ticketing platforms, event builds, pricing structures, financial settings, reporting parameters, user permissions, and related workflows. It analyzes ticket sales, pricing performance, channel effectiveness, demand, and market trends; prepares reports and business recommendations; and develops distribution strategies and partnerships. The position also supports cross-functional initiatives, partner negotiations and operations, compliance, and training. It has no current direct supervisory responsibilities, though it may provide project leadership, technical guidance, training, and subject matter expertise. Work is primarily indoors in a climate-controlled office, hospitality, and entertainment environment, with possible exposure to noise, dust, other environmental conditions, and secondhand tobacco smoke in designated areas. The schedule may include evenings, weekends, holidays, and variable shifts; work may exceed 40 hours per week. Occasional domestic and international travel may be required.

Requirements

Strong working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Excellent written, verbal, interpersonal, analytical, and presentation skills.
Strong organizational skills and ability to manage multiple priorities and deadlines simultaneously.
Demonstrated sound judgment and independent decision-making.
Ability to analyze data and translate findings into actionable business recommendations.
Exceptional attention to detail and commitment to accuracy.
Strong relationship-building and negotiation skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to travel domestically and internationally as business needs require.
Ability to work a flexible schedule, including evenings, weekends, and holidays when necessary.
Ability to work effectively in a fast-paced, deadline-driven environment.
Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field, or an equivalent combination of education and experience.
Minimum ten years of progressive experience in ticketing, entertainment operations, hospitality, revenue management, distribution management, or related fields.
Must be able to obtain and maintain licenses, registrations, work cards, permits, certifications, and gaming-related approvals required by law and company regulations; must remain eligible to work in a licensed gaming environment.
Ability to perform essential functions with or without reasonable accommodation.
Frequent sitting, standing, walking, reaching, bending, kneeling, and movement throughout office, entertainment, hotel, and operational areas.
Ability to regularly lift and/or move up to 10 pounds.
Ability to use computers, telephones, and standard office equipment for extended periods.
Ability to work under time constraints and meet established deadlines.

Nice To Haves

Experience with Ticketmaster Archtics, Ticketmaster Host, or similar ticketing platforms.
Experience in the gaming, hospitality, entertainment, or resort industry.
Experience negotiating and managing third-party distribution agreements.
Experience with revenue optimization and pricing strategy initiatives.
International business and cross-cultural experience.

Responsibilities

Administer, configure, and maintain Ticketmaster Archtics, Ticketmaster Host, and related ticketing platforms.
Create and maintain event builds, pricing structures, price codes, financial settings, service charges, fees, reporting parameters, user administration, and system permissions.
Review ticketing data for accuracy, integrity, and compliance; monitor activity and resolve system, event, pricing, and reporting discrepancies.
Develop and improve ticket administration procedures, controls, and operational workflows.
Partner with Information Technology and vendors to troubleshoot system and hardware issues, and train Team Members on ticketing systems, reporting tools, and best practices.
Analyze ticket sales, pricing performance, distribution channel effectiveness, consumer demand, and market trends; prepare recurring and ad hoc reports.
Monitor ticket sales, booking pace and windows, revenue performance, and distribution effectiveness; recommend actions to support revenue growth, efficiency, and strategic objectives.
Assess competitive marketplace conditions and recommend pricing, packaging, promotions, and distribution strategies.
Develop ticket distribution strategies and serve as the primary contact for assigned third-party distribution partners, including OTAs, tour operators, travel agencies, and ticket brokers.
Identify, evaluate, negotiate, and establish distribution partnerships; negotiate business terms, promotions, initiatives, and contractual agreements.
Oversee partner onboarding, pricing updates, account maintenance, payment processes, and operational execution; evaluate partner performance and recommend adjustments to improve effectiveness and profitability.
Pursue business development opportunities to increase market penetration and ticket sales.
Collaborate with internal departments and serve as a liaison among stakeholders, show producers, ticketing partners, and distribution channels.
Lead or participate in cross-functional initiatives to improve operations, increase revenue, and enhance guest experiences.
Represent Rio Las Vegas at industry conferences, trade shows, business meetings, sales missions, and other professional events as required.
Make recommendations involving ticket distribution, pricing, operations, and business partnerships using independent judgment; ensure compliance with company policies, controls, contractual obligations, gaming regulations, and applicable laws.
Maintain confidentiality of sensitive business, financial, guest, and operational information; perform other duties as assigned.