Manager of OCOO Administration

Mass General Brigham • Boston, MA

11d • Onsite

About The Position

The Manager of OCOO Administration provides leadership and oversight of administrative operations and executive support services within the Office of the Chief Operating Officer at Mass General Brigham. The role directly supports the Chief Operating Officer and manages a centralized team of administrative professionals, ensuring high-quality executive support, effective resource allocation, and consistent, efficient administrative practices.

Reporting to the Chief of Staff, the Manager leads the transition to and ongoing management of a shared administrative support model intended to improve productivity, streamline workflows, and make effective use of technology. The Manager partners with executive leadership, Human Resources, Digital, and other operational stakeholders to establish a sustainable administrative support structure that could serve as a model for wider adoption across Mass General Brigham.

Requirements

• 3–5 years of experience in administrative or operational management.
• 1–3 years of experience supervising staff, including performance management, coaching, and team development.
• Demonstrated experience supporting senior executives and managing complex administrative operations.
• Experience developing or improving administrative workflows, managing competing priorities, and coordinating resources across multiple stakeholders.
• Strong leadership and people-management skills, including the ability to build an effective, collaborative, and accountable team.
• Exceptional organizational skills and ability to manage competing priorities in a fast-paced executive environment.
• Excellent interpersonal, written, and verbal communication skills, including the ability to interact professionally with senior executives and stakeholders at all organizational levels.
• Demonstrated judgment, discretion, professionalism, and ability to maintain strict confidentiality.
• Strong problem-solving and decision-making skills, including the ability to independently resolve complex scheduling, staffing, and operational challenges.
• Ability to develop standardized processes, assess operational effectiveness, and drive continuous improvement.
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, PowerPoint, and Word.
• Ability to lead teams through change, promote new ways of working, and balance organizational efficiency with high-quality customer service.

Nice To Haves

• Administrative or operational management experience in healthcare or a similarly complex organization.
• Experience leading centralized or shared administrative support teams.
• Experience supporting C-suite or other senior executive leadership.
• Experience with organizational change management, process improvement, or operational transformation.
• Experience managing administrative staffing resources, budgets, and labor costs.
• Experience implementing technology-enabled productivity improvements.
• Familiarity with Microsoft Copilot, automation, and emerging administrative productivity technologies, or demonstrated ability to quickly learn and adopt new tools.
• Understanding of healthcare organizational structures and executive operations.

Responsibilities

• Supervise and lead executive administrative professionals supporting the Office of the COO.
• Manage staff assignments, workload distribution, scheduling, and coverage to provide responsive and consistent executive support.
• Set performance expectations, conduct evaluations, coach staff, provide feedback, and support employee development.
• Monitor staffing capacity, overtime, workload demands, and service quality to use administrative resources efficiently.
• Foster a collaborative, accountable, service-oriented team culture that supports flexibility, professional growth, and shared responsibility.
• Provide high-level administrative support to the Chief Operating Officer, including complex calendar management, meeting coordination, scheduling priorities, and executive communications.
• Handle sensitive executive matters and competing priorities with discretion, sound judgment, and confidentiality.
• Oversee daily OCOO administrative operations and coordinate communication and support among executive leaders and their teams.
• Serve as a primary contact for administrative support needs and resolve scheduling conflicts, coverage issues, and competing requests.
• Partner with the Chief of Staff to anticipate executive needs, prioritize administrative resources, and align support with OCOO operational priorities.
• Develop, implement, and refine a centralized shared administrative support model.
• Establish standardized workflows for calendar management, meeting coordination, coverage, communications, and other executive support functions.
• Evaluate administrative processes, identify duplication, and improve productivity and service quality.
• Develop tools, procedures, and performance measures to monitor workload, resource use, and the effectiveness of the support model.
• Work with Digital and other stakeholders to identify and implement approved technology solutions that improve administrative efficiency.
• Support adoption of Microsoft Copilot, automation, and other productivity tools; train and guide staff in their effective and consistent use.
• Help administrative staff transition to the shared support model through communication, training, workflow redesign, and operational adjustments.
• Partner with Human Resources and OCOO leadership on staffing structures, role expectations, performance management, and workforce planning.
• Collaborate with executive leaders and their teams to understand support requirements, assess service effectiveness, and address changing needs.
• Evaluate the OCOO model and document best practices, lessons learned, and opportunities for broader adoption.
• Support special projects and administrative improvement initiatives as assigned by the Chief of Staff.

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials, premiums, and bonuses as applicable
• Recognition programs designed to celebrate contributions and support professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed