Manager of Sales Support Specialists

Penske•Cumru Township, PA

11d

About The Position

The Manager of Sales Support Specialists leads and coaches the Sales Rating and Specification (SRS) team, with a focus on vehicle specifications, rating, workflow, and deal management. The manager oversees team workload, analyzes deal volumes, adjusts Executive Account Manager (EAM) assignments as needed, and reviews active cases to help move deals forward. The role also supports complex and time-consuming cases and uses metrics and EAM feedback to identify performance issues and develop improvement activities. The manager hires and onboards new Sales Rating and Specification Specialists, provides ongoing coaching and career development, and may modify the team structure as business needs evolve. The role identifies system and process improvements and works with the Manager, Sales Systems to prioritize, test, and implement enhancements. It also promotes collaboration, peer teaching, continuous learning, and additional support for lease sales associates, management, or special programs as needed.

Requirements

Five years of management or project leadership experience in a similar business structure.
Five years of experience in a corporate role supporting processes for field associates.
Bachelor’s degree required; equivalent work experience may be accepted in lieu of a degree.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary, work the required schedule and at the specified location, complete a Penske employment application, undergo a background investigation, and submit to drug screening.
Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
Ability to stand, walk, sit, use hands to touch, handle, and feel, reach with hands and arms, and occasionally lift and/or move up to 25 lbs/12 kg.

Responsibilities

Provide ongoing coaching, career development, and technical support to the Sales Rating and Specification team.
Manage hiring for the team and provide onboarding training and materials to new team members.
Conduct regular one-on-one sessions with associates and obtain specific feedback from individual EAMs.
Review active cases and proactively support complex and time-consuming cases.
Use metrics and EAM feedback to identify performance issues and jointly develop improvement activities.
Identify system and workflow improvements to increase SRS team efficiency.
Encourage teamwork, collaboration, sharing of best practices, and time-saving techniques.
Promote continuous learning and peer teaching.
Analyze workloads across team members and adjust EAM assignments as needed.
Identify opportunities to support lease sales associates, the lease sales management team, or special programs.
Complete other projects and tasks assigned by the supervisor.