Manager of Retail Dining

Compass Group•Glenwood Springs, CO

42d•$68,000 - $75,000•Onsite

About The Position

The Manager of Retail Dining leads a team of 9 associates and successfully operates the hospital's cafeteria and coffee shop, which are part of the Food & Nutrition Department under the leadership of the Director of Dining Services. This cafe completes around 950 transactions per day via the MICROS POS System and does around $1.4M annually in retail sales. The ideal candidate will have progressive retail experience and be customer-focused and revenue-driven.

Requirements

Progressive retail experience
Customer-focused
Revenue-driven

Nice To Haves

B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
Minimum of one to three years of retail foodservice management experience preferred, preferably in healthcare, higher education, fast-casual restaurants
Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
Proficient computer skills to include; MICROS POS, Microsoft Office programs, e-mail and the Internet
Experience with cash retail operations
P&L accountability and contract-managed service experience is desirable
Merchandising experience highly desirable
Supervisory, leadership, management and coaching skills
Good communication skills both written and verbal, ability to communicate across various levels to include management, customer and associate levels
Knowledge of financial, budgetary, accounting and computational practices

Responsibilities

Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our hourly team members
Catering-responsible for overseeing all aspects of catering operation, including planning, execution, and management of events, staff and finances.
Ensures customer satisfaction and good public relations through the safe and efficient uses of resources
Directs staff members to provide scheduled retail services in accordance with corporate policies and presentation standards
Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation
Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
Communicates effectively with all team members, patients and families
Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds