RETAIL MANAGER, DINING SERVICES

Compass Group•Saginaw, MI

1d•Onsite

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. As the Retail Dining Manager, you will oversee the daily operations of multiple retail dining venues within a hospital environment, including cafés, coffee shops, catering services, and physician lounges. This role is responsible for delivering an outstanding guest experience, driving operational excellence, managing financial performance, and leading a high-performing team. The ideal candidate is a hands-on leader with a passion for hospitality, foodservice operations, and team development.

Requirements

2+ years of foodservice, retail, hospitality, or dining management experience
Experience managing multiple dining concepts such as cafés, coffee shops, catering operations, restaurants, hotels, healthcare, higher education, or corporate dining environments
Demonstrated experience leading and developing teams in a fast-paced service environment
Strong understanding of cash handling, revenue management, and retail financial controls
Excellent customer service, communication, organizational, and problem-solving skills
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and internet applications

Nice To Haves

Catering and event management experience preferred
Retail merchandising, marketing, and promotional program experience preferred
Associate's degree in Hospitality, Business, Culinary Management, or a related field preferred
Healthcare foodservice experience is a plus

Responsibilities

Manage the daily operations of hospital retail dining locations, including cafés, coffee shops, physician lounges, and catering services
Ensure exceptional customer service and guest satisfaction across all retail venues
Lead, coach, train, and develop frontline team members to maintain high performance and service standards
Support hiring, onboarding, scheduling, performance management, and employee engagement initiatives
Oversee retail merchandising, promotional activities, and marketing efforts to drive participation and sales
Manage cash handling procedures, point-of-sale operations, and financial controls
Monitor labor costs, productivity, sales performance, and operating expenses to achieve business goals
Coordinate and execute catering events, special functions, and hospital-related meetings
Maintain compliance with company standards, client expectations, health department regulations, and safety requirements
Complete and review daily, weekly, and monthly operational and financial reports
Collaborate with department leadership to identify opportunities for process improvement and operational efficiencies
Foster strong relationships with hospital staff, physicians, patients, visitors, and other key stakeholders