Manager of Residential Services

ShareHouse•Grand Forks, ND

4d•Onsite

About The Position

This position coordinates all aspects of the residential portion of each program/location to ensure residents are comfortable and informed, and to ensure the efficient operation of the residential program by supervising residential staff, monitoring of residential activities and ensuring compliance with policy, procedure and legal requirements.

Requirements

Bachelor’s degree in related field
Two years’ experience in related field or equivalent work experience in related field
CPR, Medication and First Aid Certified within 2 months of hire
May be required to have valid driver’s license and have clean driving record according to company insurance standards depending on program/location

Nice To Haves

One-year supervisory experience

Responsibilities

Act as liaison between residential and clinical and/or administrative staff to ensure consistent and accurate communication
Oversee apartment and facility cleanliness, and communicate maintenance issues to ensure safe and professional environment and ensure apartment readiness for client admission
Ensure staffing and presence of front desk/reception, answer multi-line phone and route calls, and greet visitors and guest to provide welcoming and professional presence
Manage 24-hour BHT staff; assist in recruiting/hiring, delegating of tasks, creating work schedules, and provide feedback both informally and through written performance appraisals to ensure appropriate staffing levels and to provide staff with positive and rewarding employment experience
Facilitate non-clinical groups to provide clients with complete and appropriate treatment and programming
Document information, observations, concerns, issues and events in appropriate venue to provide accurate information to staff and management
Works closely with Safety Officer on any safety related concerns as well as conduct any follow up tasks
Oversee/monitor breathalyzer and urine drug screens on clients as required and maintain appropriate documentation to ensure drug- and alcohol-free living environment
Oversee BHT monitoring and tracking of clients’ exits and entries into facility to ensure knowledge of client location and activities at all times
Monitor dispensing of medication to residents according to established protocol to ensure appropriateness
Understand and abide by all confidentiality laws to protect clients and client information
Represent Residential concerns/observations at Staffing meetings
Provide and maintain reliable and prompt attendance, with the ability to work the schedule dictated by business necessity
Track and record staff training such as at hire, monthly/annual training events, CPR and medication certifications
Meet 1-1 with all staff on a regular basis for feedback on their performance and to discuss concerns or comments they have on their position
Schedule and delegate to BHTs drug dog searching services
Order facility supplies for each building, taking monthly order requests. Office supplies, BA supplies, linens, art supplies, NA/AA books, client feminine/hygiene products
Supervise RA’s assigned weekly duties such as UA randomized schedules, House lists and client sign in/out sheets and passes
Work with HR generalist to open, interview and hire for needed positions
Plan for and host regular monthly BHT meetings to include training and policy refreshers
Complete chart reviews as assigned to by compliance officer
Recalibrate BA machines monthly
Review facility cameras on occasions
Schedule monthly emergency drills for each shift
Perform clerical task such as filing, faxing, copying and data entry
May make change, run credit card payments and write receipts depending on program/location
Transport clients to appointments/meetings, and/or children to daycare facility as needed depending on program/location
Fill BHT shifts if needed/as required, to include weekends and/or overnight shifts
Perform other duties as assigned