Manager of Renewals

NWN Carousel•Exeter, CA

22h•Remote

About The Position

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Requirements

Demonstrated leadership and coaching skills
2 plus years of leadership experience
2 plus years of experience in contract renewals or vendor relations experience
Strong attention to detail and organizational skills
Knowledge of vendor partner programs and processes
Proficiency with Salesforce, NetSuite, Power BI, Excel, Word, Outlook, MS Teams, and PowerPoint
Excellent verbal and written communication skills
Strong problem solving and dispute resolution abilities
Ability to travel to customer and employee sites as needed.

Nice To Haves

MS Office knowledge (Preferred).
Manufacture certifications as required

Responsibilities

Oversight of the Renewals team and responsible for the life cycle process of third-party renewals.
Lead, coach, and mentor a team of Renewal Specialists to meet renewal, retention, and forecast accuracy targets.
Establish clear performance goals and conduct regular one on one meetings and formal performance reviews.
Ensure consistent execution of renewal best practices, OEM policies, and quality standards by documenting, standardizing, and maintaining OEM renewal procedures, workflows, and playbooks.
Proactively identify renewal risks and at risk renewals, partnering with Sales, Channel Management, internal stakeholders, and partners to develop and execute retention strategies.
Maintain a strong working knowledge of the OEM renewal and order lifecycle to ensure accuracy, compliance, and on time execution.
Ensure renewal quotes are complete and accurate, validating that all required data, including (but not limited to) entitlements, dates, SKUs, pricing, margin details are captured prior to submission.
Collaborate with Renewal Specialists, Account Executives, Business Operations, Finance, management, and other teams as necessary.
Operate within OEM, vendor, and distributor (Disti) tools and systems to support renewals and pricing accuracy.
Ensure Renewal Specialists are trained and informed regarding OEM pricing changes, channel requirements, and process updates.
Identify and drive continuous improvements to the renewal, automation, and system efficiency to enhance scalability, accuracy, and overall customer experience.