Manager of Quality and Safety

La Rabida Children's Hospital•Chicago, IL

5h•$89,000 - $142,000

About The Position

The Manager of Quality and Safety provides operational leadership for La Rabida Children’s Hospital’s quality improvement and patient safety programs. The role reports to the Director of Risk Management and Compliance and, in a matrix capacity, to the Chief Nursing Officer and Chief Medical Officer. The Manager works with nursing, medical staff, clinical departments, and organizational leaders to improve patient outcomes, clinical quality, and patient safety. The position coordinates quality measurement and performance improvement activities, facilitates reviews of patient safety events, and guides corrective and preventive actions. It promotes evidence-based improvement methods and data use to identify opportunities, evaluate interventions, sustain improvements, and strengthen a culture of safety and continuous learning. The Manager also develops and communicates quality and safety metrics and reports, facilitates multidisciplinary improvement work, supports leaders and staff through consultation and education, and collaborates across hospital departments and governance structures.

Requirements

Master’s degree in nursing, healthcare administration, public health, quality, patient safety, or another healthcare-related field.
At least five years of progressively responsible healthcare experience, including quality improvement, patient safety, clinical quality measurement, performance improvement, or a closely related area.
Experience leading or facilitating multidisciplinary performance improvement initiatives.
Experience with quality measurement, data analysis, outcome monitoring, and presentation of quality data.
Experience conducting or facilitating patient safety event analyses and developing corrective action plans.
Experience collaborating with physicians, nurses, clinical leaders, and interdisciplinary teams.
Strong knowledge of healthcare quality improvement and patient safety principles, including RCA, ACA, FMEA, and other structured approaches.
Strong analytical, project management, organizational, facilitation, written, verbal, presentation, critical-thinking, and problem-solving skills.
Ability to communicate effectively with frontline clinicians, physician leaders, department leaders, executives, and governance committees.
Ability to manage multiple priorities and improvement initiatives.
Ability to maintain confidentiality and appropriately handle sensitive quality, patient safety, and peer review information.
Proficiency with electronic health record applications, Microsoft Office applications, quality reporting systems, databases, and analytical tools used for quality measurement and reporting.

Nice To Haves

Formal education or advanced training in healthcare quality, patient safety, performance improvement, or a related discipline.
Lean, Six Sigma, or comparable performance improvement training.
Experience in a hospital or pediatric healthcare environment.
Certified Professional in Healthcare Quality (CPHQ).
Certified Professional in Patient Safety (CPPS).
Lean Six Sigma or similar performance improvement certification.
Certification by the National Association for Healthcare Quality.

Responsibilities

Provide operational leadership for hospital-wide quality improvement, performance improvement, and patient safety activities.
Collaborate with clinical and operational leaders to identify improvement opportunities and develop measurable initiatives.
Facilitate interdisciplinary improvement teams and support the development, implementation, evaluation, and sustainment of initiatives.
Apply established performance improvement methodologies and tools to evaluate and improve clinical processes.
Promote evidence-based practices, standardized processes, and data-driven decision-making.
Provide consultation, coaching, and education on improvement methods, measurement, data interpretation, and sustainment.
Support rapid-cycle improvement activities and evaluate whether interventions achieve intended outcomes.
Review quality and patient safety concerns and guide appropriate investigation, analysis, and improvement activities.
Lead or facilitate structured reviews of significant safety events using methods such as ACA, RCA, and FMEA.
Facilitate the development, implementation, monitoring, and evaluation of corrective action plans.
Identify trends, patterns, and opportunities for improvement using patient safety event and quality data.
Partner with clinical leaders and frontline staff to identify safety risks and develop strategies to reduce preventable harm.
Support education and communication about patient safety practices, lessons learned, and improvement priorities.
Develop, monitor, analyze, and communicate clinical quality, patient safety, core measure, and performance improvement metrics.
Collaborate with clinical, operational, and information technology partners to support accurate and meaningful measurement and reporting.
Develop reports, dashboards, presentations, and other communications that make quality and safety data actionable for stakeholders.
Monitor the effectiveness and sustainability of improvement interventions and communicate findings.
Support accurate collection, validation, analysis, and presentation of quality and patient safety data.
Provide information, analyses, and reports to leaders and hospital committees, including preparation of reports for the Board Quality Committee as requested.
Collaborate with Infection Prevention, Risk Management, Employee Health, Nursing, Medical Staff leadership, and other departments.
Participate in organizational committees, workgroups, improvement teams, and other duties as assigned.
Promote staff engagement and shared accountability for quality, patient safety, and continuous improvement.
Maintain confidentiality of patient, employee, peer review, quality, and other protected information.