Director of Quality and Safety

United Aero Group•Orlando, FL

About The Position

The Director of Quality leads quality management and quality control activities across company locations and reports to the President. The role directs quality personnel, oversees quality systems and inspection processes, and supports compliance with applicable aviation regulations, customer requirements, repair station manuals, and quality management standards. The Director partners with operational leadership to identify risk, resolve nonconformances, improve processes, and maintain accurate quality records in support of safe, compliant operations. The position establishes company-wide quality strategy, objectives, and improvement plans across domestic and international operations. It oversees quality systems and personnel, coordinates audits and corrective actions, monitors performance and compliance, and reports risks and trends to executive leadership. The Director also manages department resources, develops staff and training plans, and supports consistent quality practices across locations while respecting local regulatory responsibilities. Travel to company locations and other business destinations is required as needed.

Requirements

Detailed knowledge of aviation inspection practices, technical data, product conformity, and maintenance documentation.
Experience applying AS9100 and applicable ISO quality management procedures, including audits, document control, and corrective action.
At least five years of experience applying FAA regulations under 14 CFR Part 145, 135, or 121, with working knowledge of Part 145 repair station quality requirements relevant to assigned responsibilities.
At least five years of maintenance, repair, and overhaul (MRO), aviation, or aerospace experience; this experience may overlap with the regulatory experience requirement.
FAA mechanic certificate with Airframe and Powerplant (A&P) ratings, applicable Inspection Authorization (IA), graduation from an FAA-certificated Part 147 aviation maintenance technician school, or equivalent relevant training and experience.
Experience leading quality operations across multiple locations, including international operations, and managing quality leaders or managers.
Demonstrated ability to harmonize quality systems while addressing differing regulatory approvals, customer requirements, and local operating needs.
Demonstrated experience leading quality teams or coordinating quality programs, audits, and corrective actions across departments.
Any formally assigned regulated function requires the qualifications and authorizations applicable to that function and facility.
Ability to communicate quality requirements clearly and collaborate with employees, customers, auditors, and leaders.
Ability to interpret regulatory and technical requirements, assess risk, and escalate issues beyond delegated authority.
Ability to analyze inspection results, traceability, records, and trends to identify conformity gaps and improvement needs.
Ability to lead risk-based audits, apply root cause analysis, and verify corrective actions prevent recurrence.
Ability to improve processes and resolve technical deviations with qualified personnel while maintaining compliance.
Ability to develop multi-site teams and prioritize staffing, budgets, and projects within site-specific requirements.
Ability to use Corridor, Quantum, and reporting tools to manage quality data and adapt to new systems.
Ability to maintain accurate, defensible records, protect confidentiality, and exercise objective, independent quality judgment.
Travel to company locations and other business-related destinations as needed.

Responsibilities

Establish company-wide quality strategy, annual objectives, and an improvement roadmap across domestic and international operations, aligning common standards with local regulatory requirements and site-specific approvals.
Direct quality management personnel across company locations, set objectives, assign responsibilities, evaluate results, and support consistent application of quality requirements.
Oversee quality-related use of Corridor and Quantum, including record accuracy, traceability, reporting, and consistent workflows.
Maintain and monitor quality management system requirements, performance measures, and management reporting; communicate compliance gaps and recommended actions to leadership.
Lead cross-site quality management reviews, present enterprise risks and performance trends to executive leadership, and establish accountable owners and timelines for actions.
Coordinate with site quality leaders to maintain consistent governance while preserving locally assigned regulatory responsibilities.
Communicate quality policies, procedures, and regulatory updates to each location and verify understanding through training and follow-up.
Coordinate approved process and policy changes, including document control, required approvals, training, and verification of effectiveness.
Evaluate quality procedures and practices; lead internal audits, coordinate external audits, and track corrective actions through closure and effectiveness review.
Direct quality oversight of inspection and product conformity in accordance with applicable aviation regulations, standards, approvals, customer requirements, repair station manuals, and operations specifications.
Exercise inspection or return-to-service authority only when appropriately qualified and authorized.
Lead investigation of technical problems and nonconformances, coordinate containment and root cause analysis, and implement corrective actions with responsible departments; promptly escalate unresolved safety or compliance concerns.
Oversee accurate technical reports, quality records, and data analyses; identify trends in audit findings, defects, rework, and customer concerns to guide improvements.
Develop and manage the department budget, identify staffing and training needs, and recommend resources required to maintain quality and compliance.
Partner with departments to address quality issues, develop personnel, and support consistent, documented practices.
Support a workplace where employees can report quality, safety, or compliance concerns without retaliation, and follow company procedures for escalation and resolution.
Perform other related duties consistent with the role and applicable qualifications.
Travel to company locations and other business-related destinations as needed to support quality oversight, audits, and related responsibilities.