Manager of Quality and Safety

La Rabida Children's Hospital•Chicago, IL

3d•$89,000 - $142,000

About The Position

The Manager of Quality and Safety provides operational leadership for La Rabida Children’s Hospital’s quality improvement and patient safety programs. The position reports to the Director of Risk Management and Compliance and, in a matrix capacity, to the Chief Nursing Officer and Chief Medical Officer. It collaborates with nursing, medical staff, clinical departments, and organizational leaders to improve patient outcomes, clinical quality, and patient safety. The Manager coordinates quality measurement and performance improvement activities, facilitates reviews of patient safety events, and guides corrective and preventive actions. The role promotes evidence-based quality improvement methods and the use of data to identify opportunities, evaluate interventions, sustain improvements, and strengthen a culture of safety and continuous learning. La Rabida Children’s Hospital provides specialized, family-centered care for children with medically complex conditions, disabilities, and chronic illnesses. Its services include medical, rehabilitative, developmental, primary, and specialty care, as well as forensic and treatment services for children exposed to abuse and neglect, early intervention, and care coordination.

Requirements

Master’s degree in nursing, healthcare administration, public health, quality, patient safety, or another healthcare-related field.
At least five years of progressively responsible healthcare experience, including experience in quality improvement, patient safety, clinical quality measurement, performance improvement, or a closely related area.
Experience leading or facilitating multidisciplinary performance improvement initiatives.
Experience with quality measurement, data analysis, outcome monitoring, and presentation of quality data.
Experience conducting or facilitating patient safety event analyses and developing corrective action plans.
Experience collaborating with physicians, nurses, clinical leaders, and interdisciplinary teams.
Strong knowledge of healthcare quality improvement and patient safety principles, including RCA, ACA, FMEA, and other structured approaches to patient safety and process improvement.
Strong analytical, project management, organizational, group facilitation, critical-thinking, and problem-solving skills.
Strong written, verbal, and presentation skills, with the ability to communicate effectively with frontline clinicians, physician and department leaders, executives, and governance committees.
Ability to manage multiple priorities and improvement initiatives and maintain confidentiality when handling sensitive quality, patient safety, and peer review information.
Proficiency with electronic health record applications, Microsoft Office applications, quality reporting systems, databases, and analytical tools used for quality measurement and reporting.

Nice To Haves

Experience in a hospital or pediatric healthcare environment.
Formal education or advanced training in healthcare quality, patient safety, performance improvement, or a related discipline.
Lean, Six Sigma, or comparable performance improvement training.
Certified Professional in Healthcare Quality (CPHQ).
Certified Professional in Patient Safety (CPPS).
Lean Six Sigma or similar performance improvement certification.
Certification by the National Association for Healthcare Quality.

Responsibilities

Provide operational leadership for hospital-wide quality improvement and performance improvement activities aligned with organizational priorities.
Collaborate with clinical and operational leaders to identify improvement opportunities and develop measurable initiatives.
Facilitate interdisciplinary improvement teams and support the development, implementation, evaluation, and sustainment of initiatives.
Use established performance improvement methodologies and tools to evaluate and improve clinical processes.
Promote evidence-based practices, standardized processes, and data-driven decision-making.
Coach and educate leaders and staff on improvement methods, measurement, data interpretation, and sustaining improvements.
Support rapid-cycle improvement and help teams evaluate whether interventions achieve intended outcomes.
Lead patient safety initiatives and promote safety, transparency, learning, and continuous improvement.
Review quality and patient safety concerns and guide appropriate investigation, analysis, and improvement activities.
Lead or facilitate structured reviews of significant patient safety events using methods such as Apparent Cause Analysis (ACA), Root Cause Analysis (RCA), and Failure Mode and Effects Analysis (FMEA), as appropriate.
Facilitate the development, implementation, monitoring, and evaluation of corrective action plans following patient safety reviews.
Identify trends and improvement opportunities in patient safety events and quality data, and partner with clinical leaders and frontline staff to reduce preventable harm.
Support education and communication about patient safety practices, lessons learned, and improvement priorities.
Develop, monitor, analyze, and communicate clinical quality, patient safety, core measure, and performance improvement metrics.
Collaborate with clinical, operational, and information technology partners to support accurate and meaningful quality measurement and reporting.
Develop reports, dashboards, presentations, and other communications that turn quality and safety data into actionable information.
Monitor the effectiveness and sustainability of improvement interventions and communicate findings to stakeholders.
Support accurate collection, validation, analysis, and presentation of quality and patient safety data.
Partner with executive, physician, nursing, clinical, and operational leaders to advance quality and patient safety priorities.
Provide analyses and reports for leaders and hospital committees, and support preparation of reports for the Board Quality Committee and other governance structures as requested.
Collaborate with Infection Prevention, Risk Management, Employee Health, Nursing, Medical Staff leadership, and other relevant departments.
Participate in committees, workgroups, and improvement teams as assigned, and promote staff engagement and shared accountability.
Maintain confidentiality of patient, employee, peer review, quality, and other protected information in accordance with applicable requirements and hospital policy.
Perform other duties as assigned and support organizational priorities related to quality, patient safety, and performance improvement.