Manager of Practice Performance and Optimization, Region 2, ProHealth Physicians
About The Position
ProHealth Physicians, part of the Optum family of businesses, is seeking a highly organized and detail-oriented Manager of Practice Performance and Optimization. Reporting to the Regional Director, this role supports operational performance and scheduling optimization across primary care sites. The manager works with practice, regional, and departmental leaders to analyze performance data, develop and maintain schedule templates, and align operations with organizational priorities. Through on-site engagement, coaching, and collaboration, the role drives process improvements, supports frontline teams, and promotes consistent execution of operational goals. The position requires travel within Connecticut 75% or more. The salary range is $72,800–$130,000 annually for full-time employment, with pay dependent on factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements and include a comprehensive benefits package, incentive and recognition programs, an equity stock purchase plan, and a 401(k) contribution. Candidates must pass a drug test before beginning employment.
Requirements
- At least 2 years of medical practice management or clinical practice performance experience.
- Solid understanding of clinician scheduling practices in a healthcare setting.
- Proficiency in Epic scheduling software and tools.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to travel within Connecticut 75% or more.
- Driver’s license and access to reliable transportation.
Nice To Haves
- Strong organizational and time-management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to accuracy.
Responsibilities
- Serve as a member of the regional team to drive alignment, reinforce organizational priorities, and support consistent execution across locations.
- Audit and analyze performance and scheduling metrics to identify trends, gaps, and improvement opportunities; work with the operations team to develop and implement changes.
- Develop and maintain primary care schedule templates for departments and teams.
- Support managers in addressing process and workflow issues and determining action plans.
- Adjust schedule templates based on requests and feedback, ensuring changes receive appropriate approval.
- Collaborate with department heads and team leaders to understand scheduling needs and requirements.
- Work with Practice Managers to improve team huddles and staff meetings, promoting communication, engagement, and consistent execution of operational goals.
- Coach and mentor site-specific employees and managers as needed; support practice managers in performance management.
- Support staff hiring, onboarding, and evaluation.
- Conduct Gemba walks and on-site operational observations, providing insights and feedback to regional leadership to support continuous improvement.
- Participate in regional, site, and team meetings as needed.
- Ensure compliance with company policies, procedures, and regulatory requirements related to scheduling and time management.
- Train and support staff in the use of schedule templates and related tools.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase plan, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
