Manager of Payment Services

Publix Employees Federal Credit Union • Lakeland, FL

1d

About The Position

This role is responsible for leading a team of Payments Services associates to ensure the efficient and accurate processing of member account transactions with a strong emphasis on quality control. The position provides guidance on complex decisions, establishes clear departmental goals, and streamlines work procedures to optimize workflow.

Requirements

• High school Diploma
• 6-8 years of relevant experience in a financial institution and previous leadership experience.
• National Check Professional (NCP)
• Accredited ACH Professional (AAP)
• Certified Fraud Examiner (CFE)
• Accredited Faster Payments Professional (AFPP)
• Depth of knowledge in National Automated Clearing House Association (NACHA) – including ACH codes
• Depth of knowledge in Bank Secrecy Act (BSA)
• Depth of knowledge in Electronic Funds Transfer Act (EFTA)
• Ability to handle complex questions and issues related to ACH and Wire transactions.
• Depth of knowledge in Regulation E
• Depth of knowledge in Consumer Financial Protection Bureau regulations
• Depth of knowledge on payment rails (ACH Network, Zelle, FedNow, RTP, & Push-to-Debit Card Networks) including emerging faster payment alternatives
• Ability to analyze data to make suggestions to further enhance member experience while still maintaining our risk tolerance
• Depth of knowledge on fraud and able to identify fraudulent behaviors
• Able to provide exceptional service to our internal and external members

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Lead, coach, and support the ongoing development of Payment Services associates
• Assist in reporting and providing data analysis related to all payments channel (Checks, ACH, Wires, Faster Payments, etc.)
• Monitor and communicate industry and regulatory changes impacting the payments space to keep the credit union informed
• Recommend future payment options and strategies to enhance member services
• Continuously evaluate risks associated with payment solutions and implement appropriate safeguards
• Ensure effective business continuity planning and execution within the payments function
• Serve as the primary liaison for internal and external audits and regulatory exams
• Manage daily operations for assigned functional areas, providing direct oversight and guidance
• Deliver technical expertise and strategic resources to support departmental functions
• Establish and monitor performance standards, position goals, and departmental objectives
• Develop, update, and maintain training guidelines and departmental procedures.
• Review and authorize daily wire transfers to ensure accuracy and compliance
• Prepare and file unclaimed property reports in accordance with regulatory requirements
• Collaborate with other business units to support organizational initiatives and cross-functional projects

Benefits

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Generous Paid Time Off program (approximately 3 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• Competitive pay
• Stellar benefits/perks
• Work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED