Manager of Patient Services - Med Surg

Tenet•Detroit, MI

About The Position

The Manager of Patient Services manages a major Nursing function, service, or process, or multiple smaller Nursing units or support responsibilities. The role reports to Nursing leadership at the hospital site and may oversee fewer than 50 direct and indirect FTEs, including Clinical Managers, professional or administrative personnel, and Nursing supervisors. For positions with patient-care accountability, the manager plans, implements, and evaluates processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes. The manager collaborates with senior leadership, subordinate staff, and other healthcare team members to advance department, hospital, and DMC objectives, and ensures regulatory requirements and standards are communicated, implemented, and monitored. For positions supporting Nursing operations, the manager identifies departmental policy needs, develops or revises policies with higher-level management input, oversees procedures and protocols, and develops, monitors, and revises processes. The role may contribute to organizational design and workflow oversight, initiate or recommend personnel actions, complete performance appraisals, set and assess goals, assist with long-range planning, and develop and monitor budgets for assigned areas. The manager models customer service excellence and supports legal, ethical, regulatory, accreditation, and DMC policy compliance. DMC Harper University Hospital is a specialty referral hospital recognized for clinical expertise and innovative research, with Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention, and heart failure.

Requirements

Bachelor of Science in Nursing (BSN) required.
If the candidate has a master's degree, either the bachelor's or master's degree must be in Nursing.
Current license to practice as a Registered Nurse (RN) in Michigan.
Three years of progressive Nursing experience.

Nice To Haves

Master's degree preferred.

Responsibilities

Manage a major Nursing function, service, or process, or multiple smaller Nursing units or operational support responsibilities.
For patient-care areas, plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes.
Communicate, implement, and monitor regulatory requirements and standards.
Collaborate with senior leadership, subordinate staff, and other healthcare team members on department, hospital, and DMC objectives.
Identify departmental policy needs and develop or revise policies in collaboration with higher-level management.
Oversee the development or revision of departmental procedures and protocols and obtain approvals as needed.
Develop, monitor, and revise processes; contribute to organizational design and monitor workflow quality and quantity as applicable.
Initiate or recommend personnel actions, including hiring, termination, and discipline, and complete performance appraisals.
Develop and assess performance against daily, monthly, and yearly goals and measures; assist with long-range goal development when requested.
Assist in developing and monitoring budgets for assigned areas or processes.
Model customer service excellence.
Support DMC legal and ethical standards and implement audit recommendations as directed.
Monitor activities for compliance with applicable laws, regulations, JCAHO requirements, and DMC policies and procedures.