Manager of Partner Success
About The Position
Motorola Solutions is hiring a Manager of Partner Success Specialists to lead, develop, and execute strategy for its North America Partner Success Specialist team. The role oversees the team’s operational rhythm, performance metrics, partner enablement initiatives, and alignment with field sales leadership to maximize partner activation, pipeline growth, and regional revenue. The manager provides team leadership and talent management, operational support for quoting, pricing, orders, fulfillment, and partner inquiries, and oversight of CRM data integrity and reporting. The role also collaborates with operations leadership to identify bottlenecks and improve partner tools, portal capabilities, and internal workflows. Travel is expected, with requirements stated as up to 25% and 10–25%.
Requirements
- Bachelor’s degree and 7+ years of proven leadership or management experience within inside sales, channel management, technology sales, or channel operations.
- Strong understanding of two-tier distribution models, partner enablement programs, and channel partner ecosystems.
- High proficiency in CRM software, including Salesforce, and partner portal administrative tools.
- Excellent communication, analytical, coaching, and strategic execution skills.
- Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available. The posting specifies GC/CITIZEN ONLY.
- Ability to travel up to 25%; the Travel Requirements section specifies 10–25%.
Responsibilities
- Direct, mentor, and manage a high-performing team of Inside Partner Success Specialists.
- Manage recruitment, onboarding, professional development, and performance management.
- Establish individual and team metrics, including daily and weekly activity targets, and conduct regular coaching and performance reviews.
- Provide strategic guidance on complex quoting and special pricing requests, encouraging partner adoption of self-service tools.
- Oversee purchase order validation, order tracking, and RMA escalations to reduce supply chain bottlenecks.
- Manage the Partner Success email case queue and ensure partner inquiries are resolved within established service-level agreements, such as 72 hours.
- Maintain accountability for Salesforce data integrity, activity logging accuracy, and pipeline reporting.
- Manage queue coverage and operational workflows to maintain responsiveness to partners and field sales teams.
- Identify process bottlenecks and collaborate with operations leadership to optimize partner tools, portal capabilities, and internal workflows.
- Align with field sales leadership to maximize partner activation, pipeline growth, and regional revenue.
Benefits
- Incentive Bonus Plans
- Medical, dental, and vision benefits
- 401(k) with company match
- 10 paid holidays
- Generous paid time off packages
- Employee Stock Purchase Plan
- Paid parental and family leave
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What This Job Offers
Job Type
Full-time
Career Level
Manager
