Manager of Organizational Development and Employee Engagement

MLK Community Healthcare•Los Angeles, CA

20d

About The Position

The Organizational Development Manager provides consultation services to leadership in conjunction with Human Resources. The role develops and implements strategies and training to create and sustain a high-performing organization and engaged workforce. It develops and manages leadership, supervisory, and staff development programs, as well as succession planning that supports effective leadership and teams. The manager advises organizational members and coaches individuals and managers on actions, behaviors, and perspectives suited to working at MLKCH. In collaboration with Human Resources and organizational leaders, the role provides coaching, facilitation, team development, whole-systems analysis, process reengineering, and organizational development services to support transformational improvement initiatives aligned with strategic plans. The position designs and delivers training and leadership programs, evaluates program quality and outcomes, manages vendor relationships, and develops measures to assess program value and return on investment. It also manages employee engagement processes, supports staff retention and HR staff capability, contributes to the OD budget, and leads succession-planning initiatives and development for identified high-potential employees.

Requirements

Bachelor’s degree in human resources management, organizational development, applied behavioral sciences, business administration, psychology, or a related field.
At least 3 years of internal consultation, facilitation, training, and organizational development experience using relevant skills to improve work groups, teams, and organizations.
Dynamic presence and strong platform training and facilitation skills.
Team leadership and consultative skills, including the ability to collaborate, manage relationships, and influence decisions.
Excellent communication, interpersonal, and facilitation skills.
Strong needs-assessment skills and responsiveness to organizational needs.
High energy, self-starter approach, innovation, creativity, and practical results orientation.
Ability to work with employees at all levels in a complex, changing environment.
Demonstrated ability to conceptualize, research, design, conduct, and evaluate management and staff development training programs.
High knowledge of presentation software, including PowerPoint, Excel, and Word.
Ability to set goals and judge results against high standards; care with sensitivity and respect; advance care through new ideas and technology; promote teamwork in support of MLKCH’s mission; and understand and exceed customer expectations.
Knowledge of adult learning styles, participative training design, group dynamics, interactive learning methods, systems theory, quality improvement processes, customer service principles, advanced consulting methods, leadership coaching, conflict resolution, group-process facilitation, organizational communication processes, presentation skills, and project management.

Nice To Haves

Master’s degree in human resources management, organizational development, applied behavioral sciences, business administration, or industrial-organizational psychology.
Hospital or healthcare experience.

Responsibilities

Advise organizational members and coach individuals and managers on effective actions, behaviors, and perspectives.
Provide coaching, facilitation, team development, whole-systems analysis, process reengineering, and organizational development services in collaboration with Human Resources and leadership.
Help implement transformational organizational improvement initiatives aligned with strategic plans.
Collaborate with other Human Resources professionals to use resources appropriately and achieve client outcomes.
Design and deliver just-in-time training modules as needed.
Use instructional design methods to research, design, and develop training programs that address organizational goals and departmental needs.
Design and manage leadership programs, including Leadership Development Institute, Essential Leaders, New Leader Onboarding, and Employee Career Maps.
Create content and tools to strengthen values-based competencies and improve alignment between organizational goals and employee and manager achievements.
Evaluate the quality of client work, implement improvements, and report outcomes to appropriate parties.
Establish and maintain employee development programs at management and non-management levels.
Consider internal and external program-design alternatives and, when appropriate, manage requests for proposals and vendor cost negotiations.
Manage vendor relationships and assess vendor quality and cost effectiveness.
Develop and maintain measures and evaluation practices for current and future systems and programs, linking success measures to return on investment.
Support HR leadership by developing strategies to increase HR staff capability.
Manage employee engagement processes, provide feedback and training, and develop action plans to improve engagement and retention.
Manage and coordinate processes intended to achieve recognition as a Best Place to Work.
Assist with development and management of the OD budget for current and future organizational development and management-development needs.
Develop and implement manager and staff development programs that support the organization’s succession plan.
Create and manage succession-planning initiatives, including needs assessment, data gathering and analysis, and preparation and presentation of findings and recommendations to leadership.
Manage and support development of high-potential employees identified through succession planning.
Develop or assist with tactical management training opportunities, such as annual performance review planning and systems training.
Perform other duties as assigned.