Sr Manager, Employee Relations and Engagement
About The Position
This role leads Comcast’s employee relations framework, ensuring legal and policy compliance while managing complex investigations and regional collaborations. It uses analytics to inform strategic decisions and oversees employee feedback initiatives, helping reinforce a positive work environment aligned with corporate objectives. The role leads employee relations strategies, compliance initiatives, and policy development; manages responses to external agencies and litigation in partnership with legal teams; oversees complaint tracking and resolution; and advises on high-risk employee matters. It also leads employee satisfaction surveys and collaborates on engagement and communication strategies. The position requires independent judgment and discretion, regular and punctual attendance, and the ability to work nights and weekends on variable schedules as necessary.
Requirements
- Bachelor’s degree.
- 7–10 years of relevant work experience.
- Skills in coaching, conflict resolution strategy, employee engagement, employee relations, internal investigations, legal compliance, and policy compliance.
- Ability to work nights and weekends on variable schedules as necessary.
- Regular, consistent, and punctual attendance.
Responsibilities
- Orchestrate employee relations strategies, legal compliance, and policy development.
- Lead compliance initiatives and manage responses to EEOC, OFCCP, DOL, state agencies, and litigation in partnership with legal teams.
- Direct the tracking and resolution of Open Door and Comcast Listens complaints, ensuring regional adherence to response protocols.
- Analyze employee relations trends via Ethics Points, formulate recommendations for proactive measures, and oversee case escalations.
- Coordinate timely and accurate responses to external agency inquiries, overseeing documentation and resolution processes.
- Conduct high-level field investigations into complex employee relations issues and provide expertise as a support resource.
- Advise on high-risk employee matters and liaise with in-house counsel to align field management practices with legal requirements.
- Lead employee satisfaction surveys, analyze feedback, and collaborate on employee engagement and communication strategies.
- Exercise independent judgment and discretion in matters of significance.
- Maintain regular, consistent, and punctual attendance; work nights and weekends on variable schedules as necessary.
- Perform other duties and responsibilities as assigned.
- Understand and follow Comcast’s Operating Principles.
- Put customers first and support seamless digital customer experiences.
- Learn, use, and advocate for Comcast technology, products, services, and digital tools.
- Work collaboratively, remain open to new ideas, and contribute to results and growth.
- Participate in the Net Promoter System and support the use of employee and customer feedback to improve service.
- Support a culture of inclusion and act in the best interests of colleagues, customers, investors, and communities.
Benefits
- Comcast provides an array of benefits and support options to eligible employees; details are available in its compensation and benefits summary.
- Most non-sales positions are eligible for a bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
