Sr Manager, Employee Relations and Engagement

Comcast • Everett, WA

21h

About The Position

This role leads Comcast’s employee relations framework, ensuring legal and policy compliance while managing complex investigations and regional collaborations. It uses analytics to inform strategic decisions and oversees employee feedback initiatives, helping reinforce a positive work environment aligned with corporate objectives.

The position directs employee relations strategies and compliance initiatives, manages responses to agency inquiries and litigation in partnership with legal teams, and advises on high-risk employee matters. It also leads employee satisfaction surveys and supports employee engagement and communication strategies. The role requires independent judgment and discretion, regular and punctual attendance, and the ability to work nights and weekends on variable schedules as needed.

Requirements

• Bachelor's degree.
• 7–10 years of relevant work experience.
• Ability to work nights and weekends on variable schedules as necessary.
• Skills in coaching, conflict resolution strategy, employee engagement, employee relations, internal investigations, legal compliance, and policy compliance.

Responsibilities

• Orchestrate employee relations strategies, legal compliance, and policy development.
• Lead compliance initiatives and manage responses to EEOC, OFCCP, DOL, state agency, and litigation matters in partnership with legal teams.
• Direct the tracking and resolution of Open Door and Comcast Listens complaints, ensuring regional adherence to response protocols.
• Analyze employee relations trends via Ethics Points, formulate recommendations for proactive measures, and oversee case escalations.
• Coordinate timely and accurate responses to external agency inquiries, overseeing documentation and resolution processes.
• Conduct high-level field investigations into complex employee relations issues and provide expertise as a support resource.
• Advise on high-risk employee matters and liaise with in-house counsel to align field management practices with legal requirements.
• Lead employee satisfaction surveys, analyze feedback, and collaborate on employee engagement and communication strategies.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights and weekends on variable schedules as necessary.
• Perform other duties and responsibilities as assigned.
• Follow Comcast’s Operating Principles, prioritize the customer experience, learn and advocate for Comcast technology and services, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act in the interests of colleagues, customers, investors, and communities.

Benefits

• Eligible employees receive a range of benefits, with personalized options, expert guidance, and tools to support physical, financial, and emotional well-being.
• Most non-sales positions are eligible for a bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior