Manager of Operations - Training and Development

The PENTA Building Group•Henderson, NV

About The Position

The Manager of Operations Training & Development leads the delivery and day-to-day management of PENTA's field operations training programs across Arizona, Nevada, Southern California, and other PENTA regions. Working with the Training & Development Department and Operations leadership, the Manager owns assigned programs from needs assessment through delivery and evaluation. The role serves as the Operations training lead for Viewpoint Vista, Autodesk Forma, and other PENTA software, and helps project teams apply PENTA's processes consistently on every jobsite. It supports operational performance, role readiness, and PENTA's talent pipeline. The role manages operations onboarding and role-transition training, supports employee development and mentoring, and travels to jobsites and regional offices to deliver training, observe field execution, and provide hands-on support. It also maintains consistent training resources, partners with other departments on systems and process changes, and evaluates program participation, completion, and effectiveness.

Requirements

Bachelor's degree in Construction Management, Engineering, or a related field, or equivalent experience.
5–7+ years of experience in commercial construction operations, such as Project Engineer, Sr. Project Engineer, Project Manager, or Superintendent.
2+ years of experience training, mentoring, or onboarding construction staff, formally or informally.
Proficiency in Viewpoint Vista, including job cost, project management, and subcontract and purchase order workflows.
Proficiency in Autodesk Forma, including Forma Data Management and Forma Build.
Working knowledge of scheduling software, such as Primavera P6, and Learning Management Systems (LMS).
Advanced proficiency with Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Teams.
Valid driver's license and ability to travel regularly across PENTA regions.
Strong operational and field construction knowledge, with the ability to translate complex processes and systems into practical, jobsite-ready training.
Ability to teach Viewpoint Vista and Autodesk Forma to users at every skill level.
Confident facilitation and presentation skills with field crews, project teams, and leadership.
Clear and effective verbal and written communication with field and office teams.
Strong organization, project management, and follow-through across multiple programs and regions.
Collaborative approach with Operations, T&D, HR, IT, Safety, and Accounting.
Sound judgment and discretion when handling employee records and sensitive information.
Proactive, solutions-based approach and ability to adapt to changing priorities and project needs.
Comfort working in dynamic jobsite environments.

Nice To Haves

OSHA 30 certification, or ability to obtain it within an established period following hire.
Instructional design or training certification, such as ATD CPTD or similar.

Responsibilities

Assist the Sr. Manager in designing, delivering, and managing structured training for assigned entry- and mid-level operations roles, including Project Engineers, Sr. Project Engineers, Project Managers, and Superintendents.
Use adult learning principles and structured instructional design approaches such as ADDIE to develop curricula, job aids, field guides, and e-learning aligned with PENTA processes.
Develop and maintain training on construction means and methods, project startup and closeout, scheduling and project controls, quality control and documentation, and field coordination.
Facilitate in-person, virtual, and on-the-job training, and prepare field leaders and subject matter experts to co-facilitate.
Support leadership and career-readiness programs for field employees, including tracking participant progress.
Serve as the Operations training lead for Viewpoint Vista, Autodesk Forma, and other PENTA software, developing role-based training for project teams.
Train project teams on Viewpoint Vista workflows, including job cost, project management, subcontracts and purchase orders, change orders, and AP invoice review.
Train project teams on Autodesk Forma workflows, including Forma Data Management and Forma Build for drawings, document control, RFIs, submittals, issues, forms, and photos.
Partner with IT and Accounting on system rollouts, upgrades, and process changes, and update training materials and job aids when workflows change.
Provide field-level coaching and troubleshooting to reinforce correct system use and data quality.
Manage operations onboarding for new hires in partnership with HR and T&D, and deliver targeted, skills-based training for role transitions.
Track employee development, skills, and training history to support role readiness and succession planning.
Coordinate mentoring efforts that connect employees across experience levels.
Travel to jobsites and regional offices to deliver training, observe field execution, and provide hands-on support.
Work with project teams to identify skill gaps and training needs, including scheduling, safety, quality, daily reports, and procurement reporting.
Document site-visit findings and action items, follow up through closure, and gather field-team feedback to refine training.
Maintain standard templates, tools, and resources used by project teams, keeping them current and accessible.
Align training content with company safety standards, quality expectations, and operational procedures.
Support consistent application of processes and training across projects, regions, and project types.
Coordinate with HR, IT, Safety, and other departments, and help communicate company priorities and updates to field teams.
Partner with T&D to track participation, completion, and effectiveness, and maintain accurate training records in the LMS.
Measure program impact using participant feedback, knowledge checks, and operational outcomes, and report results to the Sr. Manager.
Recommend and implement improvements to training content, delivery, and processes.