Manager of Operational Resilience & Crisis Management
About The Position
Operational Resilience is the ability of an organization to withstand, adapt to, and recover from disruptions such as cyber incidents, technology failures, or external events. It extends beyond traditional business continuity by addressing both internal and external risks that may impact the delivery of products and services, ensuring the organization can continue to serve customers through disruption. The Operational Resilience program sits within the Business Resilience team in Enterprise Shared Services (ESS) at American Express. The team partners across the enterprise to design and oversee resilience, continuity, and crisis response capabilities that protect colleagues, customers, and Critical/Important Business Services. This includes preparing for and managing disruptions, coordinating global and regional crisis response, monitoring emerging risks, and delivering post-event insights to senior leadership. As a Manager of Operational Resilience & Crisis Management, you will execute key components of the enterprise Operational Resilience program, supporting the design, implementation, and continuous strengthening of the program in alignment with evolving regulatory expectations. You will work closely with Critical/Important Business Service owners, cross-functional partners, and program leadership to drive resilience outcomes.
Requirements
- Experience in operational resilience, business continuity, or crisis management.
- Familiarity with evolving regulatory expectations in resilience.
- Ability to work with Critical/Important Business Service owners and cross-functional partners.
- Strong risk mindset.
Responsibilities
- Execute key components of the enterprise Operational Resilience program.
- Support the design, implementation, and continuous strengthening of the program in alignment with evolving regulatory expectations.
- Work closely with Critical/Important Business Service owners, cross-functional partners, and program leadership to drive resilience outcomes.
- Prepare for and manage disruptions.
- Coordinate global and regional crisis response.
- Monitor emerging risks.
- Deliver post-event insights to senior leadership.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
