Director of Operational Resilience
About The Position
Operational Resilience is the ability of an organization to withstand, adapt to, and recover from disruptions such as cyber incidents, technology failures, or external events. It extends beyond traditional business continuity by addressing both internal and external risks that may impact the delivery of products and services, ensuring the organization can continue to serve customers through disruption. The Operational Resilience program sits within the Business Resilience team in Enterprise Shared Services (ESS) at American Express. The team partners across the enterprise to design and oversee resilience, continuity, and crisis response capabilities that protect colleagues, customers, and Critical/Important Business Services. This includes preparing for and managing disruptions, coordinating global and regional crisis response, monitoring emerging risks, and delivering post-event insights to senior leadership. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
