Manager of Operational Excellence
About The Position
The Manager of Operational Excellence drives operational performance improvement across Crossroads Treatment Centers through structured, data-driven initiatives focused on growth, efficiency, and execution. The role partners with regional and functional leadership to assess performance, identify root causes of underperformance, and implement strategies to improve census growth, efficiency, financial outcomes, and care delivery. It leads operational diagnostics, develops sustainable process improvements, and establishes accountability mechanisms to achieve measurable results. Success requires strong analytical and problem-solving skills, operational credibility in the field, and the ability to turn complex data into actionable strategies and disciplined execution. The position is remote, with travel on average quarterly to the corporate office in Greenville, South Carolina, or as needed for projects. Candidates must be in the Eastern or Central Time Zone. Crossroads Treatment Centers provides outpatient, office-based medication-assisted treatment for opioid use disorder and operates clinics across multiple U.S. states.
Requirements
- Bachelor’s degree required.
- 3–6 years of healthcare operations experience required in a similar role with a healthcare company, such as management consultant, project manager, program manager, or process manager.
- Must be located in the Eastern or Central Time Zone.
Nice To Haves
- PMP certification highly preferred.
- MBA, MHA, MPH, or related field highly preferred.
- Experience working with private equity firms or within a private equity-backed organization highly preferred.
Responsibilities
- Analyze performance drivers, including census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures.
- Identify operational risks and implement mitigation strategies to minimize disruption and maintain organizational performance.
- Lead change management to support adoption of operational processes, technologies, and performance initiatives across centers.
- Conduct root cause analyses and develop sustainable corrective action plans.
- Drive accountability through performance scorecards, operational reviews, and metric-based management practices.
- Recommend and implement process automation to improve efficiency and reduce administrative burden.
- Ensure operational practices align with organizational policies, regulatory requirements, and quality standards.
- Mentor and support operational leaders in performance improvement capabilities and operational best practices.
- Assist with integration and operational stabilization of newly acquired clinics, programs, or service expansions.
- Collaborate with technology and analytics teams to improve data visibility, reporting accuracy, and operational insights.
- Develop executive-level presentations, business cases, and operational summaries to support strategic planning and leadership decisions.
- Design and implement structured performance improvement initiatives with timelines, measurable outcomes, and clear accountability.
- Develop scalable playbooks, SOPs, and operational documentation.
- Champion continuous improvement, operational excellence, and accountability throughout the organization.
Benefits
- Medical, dental, and vision insurance.
- PTO.
- Variety of 401(k) options, including a match program with no vesting period.
- Annual continuing education allowance in a related field.
- Life insurance.
- Short- and long-term disability.
- Paid maternity and paternity leave.
- Mental health day.
- Calm subscription for all employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
