Manager of Mortgage Lending - To 125K - Rockford, IL - Job 3856-5035

The Symicor Group•Rockford, IL

1d•Onsite

About The Position

The Manager of Mortgage Lending provides strategic leadership and operational oversight for a bank’s mortgage lending division in the Rockford, Illinois area. The role is accountable for the department’s performance, growth, compliance, and operational effectiveness, while supporting the Bank’s strategic objectives and delivering an exceptional customer experience. This is not a remote position. The salary is up to $125,000, with a benefits package. The manager leads and develops the mortgage leadership team and oversees loan origination, underwriting, and processing operations. The role also develops the Bank’s mortgage strategy, sets departmental goals and performance expectations, and identifies opportunities to improve products, processes, customer service, and business growth. It includes responsibility for mortgage risk, regulatory compliance, departmental policies, vendor relationships, and community and referral-partner development. The manager also originates residential mortgage loans and supports cross-selling Bank products and services.

Requirements

Minimum of seven years of progressively responsible mortgage lending experience.
Minimum of three years of leadership or management experience.
Demonstrated experience overseeing mortgage operations, loan origination, underwriting, processing, and secondary market activities.
Experience developing departmental strategies, operational improvements, and business growth initiatives.

Nice To Haves

Bachelor’s degree in Business, Finance, Accounting, or a related field preferred.

Responsibilities

Lead, coach, and develop the mortgage leadership team, including Mortgage Loan Officers, the Mortgage Underwriter, and other assigned staff.
Partner with the Mortgage Underwriter on coaching, development, and performance management of mortgage processing staff.
Participate in recruiting, hiring, onboarding, succession planning, and performance evaluations; establish expectations and accountability; and foster a collaborative, high-performing work environment.
Promote ongoing education and professional development within the department.
Develop and execute the Bank’s mortgage lending strategy in alignment with its strategic plan and business objectives.
Set departmental goals, key performance indicators, and performance expectations; evaluate market trends, customer needs, and competitors to identify growth and innovation opportunities.
Lead the development and implementation of mortgage products, programs, promotions, and services.
Monitor departmental performance and recommend strategies to support growth, profitability, and operational effectiveness.
Prepare reports and recommendations for Executive Leadership on production, pipeline activity, departmental performance, and market conditions.
Provide overall direction for loan origination, underwriting, and processing operations, including functional oversight of mortgage processing through the Mortgage Underwriter.
Monitor pipeline capacity, workload distribution, staffing needs, and departmental performance.
Ensure loans are processed accurately, efficiently, and within established service standards; implement process improvements to improve efficiency, customer experience, and loan quality.
Oversee mortgage systems, technology platforms, and operational tools; lead departmental initiatives, projects, and technology implementations.
Set departmental priorities and expectations while empowering leaders to manage daily operations; collaborate with other departments to provide a seamless customer experience.
Promote sound underwriting and prudent lending; monitor loan quality, operational risk, and internal controls, and implement corrective actions as needed.
Review quality control findings, audit results, and deficiencies; assist with complex lending scenarios, exceptions, and escalated customer concerns as appropriate.
Ensure compliance with applicable federal and state mortgage lending laws, regulations, investor requirements, and Bank policies.
Oversee annual investor, agency, and program recertifications, including Freddie Mac, USDA, IHDA, FHLB, SAM.gov, and other applicable programs; maintain ownership of the annual appraisers list.
Monitor regulatory changes and implement operational changes; partner with the Compliance Officer on compliance and examination readiness.
Coordinate departmental responses to internal and external audits, regulatory examinations, and investor reviews; ensure required reporting, documentation, and record retention are maintained.
Own, develop, maintain, and update mortgage policies, procedures, and operating standards, and ensure procedures are documented, communicated, and followed.
Manage relationships with mortgage investors, agencies, technology vendors, and other business partners; evaluate vendor and technology solutions and partner with the Bank’s Vendor Management Program.
Originate residential mortgage loans and provide exceptional customer service.
Develop and maintain relationships with Realtors, builders, attorneys, title companies, appraisers, and other referral partners.
Represent the Bank at community events, networking opportunities, and business development activities.
Support cross-selling by identifying opportunities to connect customers with additional Bank products and services.
Identify opportunities to expand mortgage production through referral channels and strategic partnerships.