Manager of Mobile Operations (Raleigh)

The Blood Connection•Durham, NC

About The Position

The Manager of Mobile Operations leads and oversees mobile blood collection operations and support staff. The role manages safe, efficient, and compliant collection practices while maintaining high standards of quality, operational performance, and customer service. It supports employee performance, operational training coordination, donor eligibility processes, regulatory compliance, and occurrence management across mobile operations. The position involves frequent travel to mobile collection sites, including local and regional travel, and supports multiple locations in response to operational needs. Availability for extended hours—including early mornings, evenings, and weekends—is required based on mobile drive schedules. A valid driver’s license and reliable transportation are required.

Requirements

Associate degree, completion of at least two years of college coursework, or equivalent experience in blood banking, healthcare, or a related field.
Two or more years of experience in healthcare.
Current CPR certification.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and co-workers.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
Strong computer skills, including intermediate skill in Microsoft Word, Excel, and PowerPoint.
Ability to work with all levels of staff in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to lift and/or pull or push up to 50 pounds.
Ability to sit, stand, or walk for extended periods and bend and twist frequently.

Nice To Haves

Prior supervisory or management experience.
Blood center experience.

Responsibilities

Plan, organize, and lead mobile operations staff to meet organizational goals.
Recruit, interview, hire, and onboard qualified personnel.
Coach and counsel employees, provide performance feedback, and take disciplinary action as needed.
Review and approve employee timekeeping, attendance, and payroll records.
Lead regular staff meetings and operational communications.
Identify staff training and development needs in collaboration with leadership and organizational requirements.
Request or coordinate training opportunities and ensure employees are enrolled in required programs.
Monitor completion of mandatory certifications, continuing education, and departmental training, and reinforce timely completion of learning and compliance activities.
Support onboarding so employees receive required operational and compliance-related training.
Oversee daily mobile blood collection operations for efficiency, productivity, and service excellence.
Ensure compliance with current Good Manufacturing Practices (cGMPs), regulatory standards, and organizational policies.
Support staff with donor eligibility determinations as needed.
Maintain standard operating procedures, forms, and process controls.
Monitor operational performance using benchmarks, metrics, and quality indicators.
Support and participate in organizational Quality Assurance initiatives.
Ensure adherence to regulatory requirements, accreditation standards, and internal quality plans.
Conduct internal audits and inspections to assess compliance and operational effectiveness.
Manage occurrence reporting, investigations, and root cause analysis; develop and implement corrective and preventive action plans as necessary.
Oversee installation, calibration, maintenance, and operational readiness of mobile operations equipment.
Verify completion and documentation of preventive maintenance schedules, and maintain accurate equipment performance, calibration, and repair records.
Maintain documentation according to organizational document control standards and ensure operational, training, and quality records are accurate, complete, and compliant.
Oversee proper storage, retention, and retrieval of documentation.
Ensure proper storage, handling, transportation, and distribution of blood products and supplies.
Maintain compliance with inventory control and supply chain procedures.
Travel frequently to mobile collection sites, support multiple locations, and respond to operational needs as required.
Perform other job duties as assigned.