Manager of Mobile Operations (Raleigh)

The Blood Connection•Morrisville, NC

About The Position

The Manager of Mobile Operations leads and oversees mobile blood collection operations and support staff. The role is responsible for safe, efficient, and compliant collection practices and for maintaining quality, operational performance, and customer service standards. The Manager supports employee performance, training coordination, donor eligibility processes, regulatory compliance, and occurrence management across mobile operations. The position oversees staffing and daily operations, including recruitment, onboarding, coaching, performance feedback, timekeeping approvals, and staff communications. It coordinates required training and monitors completion of certifications and other learning requirements. The Manager also maintains procedures and records, monitors operational metrics, participates in quality assurance, conducts audits and investigations, and implements corrective and preventive actions. The role oversees equipment readiness and maintenance records, as well as the storage, handling, transportation, and distribution of blood products and supplies. It requires frequent travel to mobile collection sites, support for multiple locations, and availability for extended hours—including early mornings, evenings, and weekends—based on mobile drive schedules.

Requirements

Associate degree, completion of at least two years of college coursework, or equivalent experience in blood banking, healthcare, or a related field.
At least two years of experience in healthcare.
Current CPR certification.
Valid driver’s license with no major infractions and dependable transportation.
Ability to communicate effectively, tactfully, and courteously with patrons, donors, sponsors, and coworkers.
Ability to organize and prioritize workload and meet deadlines.
Excellent analytical, organizational, interpersonal, verbal, and written communication skills.
Strong computer skills, including intermediate-level Microsoft Word, Excel, and PowerPoint skills.
Ability to work with all levels of personnel in a diverse work environment.
Ability to establish and maintain effective working relationships with staff, management, and peers.
Ability to lift and/or pull or push up to 50 pounds.
Ability to sit, stand, or walk for extended periods and frequently bend and twist.

Nice To Haves

Prior supervisory or management experience.
Blood center experience.

Responsibilities

Plan, organize, and lead mobile operations staff to meet organizational goals.
Recruit, interview, hire, and onboard qualified personnel.
Provide ongoing coaching, counseling, performance feedback, and disciplinary action as needed.
Review and approve employee timekeeping, attendance, and payroll records.
Lead and facilitate regular staff meetings and operational communications.
Identify staff training and development needs in collaboration with leadership and organizational requirements.
Request or coordinate training opportunities and ensure employees are enrolled in required training programs.
Track and follow up on mandatory certifications, continuing education, and required departmental training.
Reinforce timely completion of assigned learning activities and compliance requirements, and support onboarding training.
Oversee daily mobile blood collection operations for efficiency, productivity, and service excellence.
Ensure compliance with current Good Manufacturing Practices (cGMPs), regulatory standards, and organizational policies.
Support staff with donor eligibility determinations as needed.
Maintain standard operating procedures, forms, and process controls.
Monitor operational performance through benchmarks, metrics, and quality indicators.
Support and participate in organizational Quality Assurance initiatives.
Ensure adherence to regulatory requirements, accreditation standards, and internal quality plans.
Conduct internal audits and inspections to assess compliance and operational effectiveness.
Manage occurrence reporting, investigations, and root cause analysis; develop and implement corrective and preventive action plans as necessary.
Oversee installation, calibration, maintenance, and operational readiness of equipment used in mobile operations.
Verify preventive maintenance schedules are completed and appropriately documented; maintain equipment performance, calibration, and repair records.
Maintain documentation according to organizational document control standards and ensure operational, training, and quality records are accurate, complete, and compliant.
Oversee proper storage, retention, and retrieval of documentation.
Ensure proper storage, handling, transportation, and distribution of blood products and supplies, in compliance with inventory control and supply chain procedures.
Travel frequently to mobile collection sites, support multiple locations, and respond to operational needs as required.
Maintain availability for extended hours, including early mornings, evenings, and weekends based on mobile drive schedules.
Perform other job duties as assigned.