B2B Supplier Enablement, Manager of Merchant Services - Remote Eligible
About The Position
Capital One’s Business Cards & Payments Supplier Enablement Team drives vendor enablement and card-spend conversion across the Brex enterprise client portfolio. This Capital One associate role focuses exclusively on Brex clients, working with enterprise clients, vendors, sales, Spend Conversion Teams, and Capital One teams to identify opportunities and support successful card programs. The Manager of Merchant Services builds relationships with Brex executives, client accounts payable and accounts receivable managers, and vendors to understand business and payment needs. The role advises clients on optimizing program rebates and benefits and helps them unlock spend opportunities with strategic vendors. It also works with vendors to negotiate card acceptance as a payment option and help them realize its value. The role calls for a trusted advisor who can meet clients and vendors at different stages of their card programs, develop scalable processes in a growing team, and use industry, financial, and operational knowledge to support client success. Travel to client sites is expected, with the posting stating travel up to 25%–50%. Remote employment is available.
Requirements
- Bachelor’s degree or military experience.
- At least 5 years of experience in a business client-facing role.
- At least 3 years of experience selling Merchant Services.
- Hands-on experience in card sales, merchant services, and client management.
- Ability to build relationships and influence at executive and functional levels.
- Strong verbal and written communication skills.
- Strong professional presence and ability to work directly with clients and vendors.
- Ability to solve problems and synthesize information to make informed decisions.
- Strategic mindset and ability to use data to identify growth opportunities.
- Ability to work in a newly formed, scaling team and contribute to process development.
- Flexibility and openness to change and process development.
- Willingness to tackle complex issues, have difficult conversations, and ask tough questions.
- Focus on helping clients realize the full value of their programs.
Nice To Haves
- At least 7 years of experience in a business client-facing role.
- At least 3 years of experience selling commercial or small business credit card products.
- At least 3 years of experience working with DSO and DPO on both the buyer and supplier sides.
- At least 3 years of experience negotiating between buyers and suppliers, focusing on C-suite executives or business owners.
Responsibilities
- Work with analytics, vendor outreach, sales, client success, and client development teams to identify leads and convert non-accepting vendors to accepting vendors.
- Understand Brex clients, their industry verticals, purchasing and receivables needs, and stakeholder personas across accounts payable, accounts receivable, procurement, treasury, and finance.
- Apply knowledge of credit card industry pricing to influence client behavior.
- Use knowledge of merchant acquiring, vendor card processing, and price-to-value considerations, including cash flow, DSO, and WACC.
- Understand vendors’ ERP systems and gateways to help Brex clients use cards for payments.
- Build positive relationships and serve as a trusted advisor to clients and vendors.
- Anticipate and resolve issues and provide timely solutions to clients and vendors.
- Contact vendors to determine card acceptance and secure payment instructions for clients.
- Help clients realize the value of their card programs, rebates, and benefits.
- Contribute to defining well-managed processes that support the scaling team.
- Travel to client sites, as required by the stated travel expectation.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
