B2B Supplier Enablement, Manager of Merchant Services - Remote Eligible

Capital One • Richmond, VA

1d • $138,100 - $157,700 • Remote

About The Position

The Manager of Merchant Services will work in Capital One’s Business Cards & Payments Supplier Enablement Team, focusing exclusively on Brex clients while operating within the Capital One organization. The role partners with Brex enterprise clients, vendors, sales and Spend Conversion Teams, and Capital One’s internal Supplier Enablement groups to grow vendor enablement and card spend conversion. The manager will build long-term relationships with Brex executives and client accounts payable and accounts receivable managers, understand clients’ business and card needs, and help vendors realize the value of accepting card payments. As a trusted advisor, the manager will help clients optimize rebates and benefits and identify spend opportunities with strategic vendors.

The role requires working with clients and vendors at different stages of their card programs, developing approaches that help them realize program value, and contributing to processes for a newly formed, scaling team. Capital One is open to hiring a remote employee. The position involves travel to client sites, stated as up to 25%–50%.

Requirements

• Bachelor’s degree or military experience.
• At least 5 years of experience in a business client-facing role.
• At least 3 years of experience selling merchant services.
• Strong verbal and written communication skills.
• Hands-on experience in card sales, merchant services, and client management.
• Ability to deliver a superior customer and vendor experience.
• Professional presence and ability to work directly with clients and vendors.
• Ability to build relationships and influence executive and functional stakeholders.
• Problem-solving ability, including synthesizing information to make informed decisions.
• Ability to work in a changing environment, develop processes, and maintain an open and flexible mindset.

Nice To Haves

• At least 7 years of experience in a business client-facing role.
• At least 3 years of experience selling commercial or small business credit card products.
• At least 3 years of experience working with DSO and DPO on both the buyer and supplier sides.
• At least 3 years of experience negotiating between buyers and suppliers, focusing on C-suite executives or business owners.
• Creative thinking and willingness to work beyond one’s usual scope.
• Strategic mindset and ability to leverage data to identify growth opportunities.

Responsibilities

• Work with analytics, vendor outreach, sales, client success, and client development teams to identify vendors that can be converted to card acceptance.
• Understand Brex clients, their industry verticals, purchasing and receivables needs, and relevant stakeholder personas, including accounts payable, accounts receivable, procurement, treasury, and finance.
• Use knowledge of credit card industry pricing to influence client behavior.
• Apply understanding of merchant acquiring, vendor card processing, and price-to-value considerations, including cash flow, DSO, and WACC.
• Use knowledge of vendor ERP systems and gateways to help Brex clients use cards for payments.
• Build positive relationships and serve as a trusted advisor to address client and vendor needs.
• Anticipate and resolve issues and provide timely solutions to clients and vendors.
• Contact vendors to establish card acceptance and secure payment instructions for clients.
• Build relationships and influence stakeholders at executive and functional levels.
• Contribute to defining well-managed processes that support the scaling team.
• Use data and strategic thinking to identify growth opportunities and make informed decisions.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager