Manager of Medicare & ACA

Patriot Growth Insurance Services and Partner Agencies • Buffalo, NY

5d • Onsite

About The Position

We are seeking an experienced and results-driven Manager of Medicare & ACA to lead our Medicare and Individual Market team while supporting the continued growth of our health insurance business. This role is responsible for leading and developing a high-performing team, overseeing client enrollment activities, ensuring regulatory compliance, and driving community outreach and business development initiatives. The ideal candidate is a knowledgeable leader with deep expertise in Medicare and Affordable Care Act (ACA) products, strong leadership skills, and a passion for delivering exceptional client service. This position plays a key role in supporting team performance, operational excellence, regulatory compliance, and continued business growth.

Requirements

• 3+ years of experience in Medicare, ACA, or Individual Market health insurance sales required, with previous leadership or supervisory experience preferred.
• Active New York Life & Health insurance license required.
• Strong knowledge of Medicare Advantage, Medicare Supplement, Medicare Part D, ACA Marketplace plans, Child Health Plus, Essential Plan, and Individual Market enrollment processes.
• Thorough understanding of CMS regulations, HIPAA requirements, and applicable state and federal compliance standards.
• Demonstrated leadership experience with the ability to coach, develop, and motivate high-performing teams.
• Experience working with CRM systems, enrollment platforms, reporting tools, and Microsoft Office Suite.
• Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent interpersonal, communication, and relationship-building skills.
• Client-focused, results-driven, and committed to delivering exceptional service while supporting business growth.

Nice To Haves

• AHIP certification and Medicare and ACA certifications preferred.

Responsibilities

• Lead, coach, mentor, and develop the Medicare & ACA team, including recruiting, onboarding, training, performance management, and professional development.
• Support client enrollment activities by assisting with Medicare Advantage, Medicare Supplement, Medicare Part D, ACA Marketplace, Child Health Plus, Essential Plan, and other Individual Market plan selections as needed.
• Oversee team performance by monitoring sales activity, enrollment metrics, reporting, and productivity while identifying opportunities for continuous improvement.
• Review commission reporting, validate sales activity, and partner with internal teams to resolve discrepancies and ensure accurate compensation.
• Develop and execute community outreach, networking, and referral strategies to generate new business opportunities and expand market presence.
• Build and maintain strong relationships with insurance carriers, FMOs, community organizations, and referral partners while coordinating product training and educational opportunities.
• Ensure compliance with CMS guidelines, HIPAA requirements, state and federal regulations, and company policies through ongoing oversight, audits, and team education.
• Maintain expertise in Medicare Advantage, Medicare Supplement, Medicare Part D, ACA Marketplace plans, Child Health Plus, Essential Plan, and other Individual Market products to support clients and team members.
• Collaborate with agency leadership to develop sales strategies, improve operational processes, and support business growth initiatives.
• Maintain accurate documentation and reporting within CRM, enrollment, and agency management systems.
• Stay informed on regulatory changes, carrier updates, product enhancements, and industry best practices through ongoing professional development.

Benefits

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed