Manager of IT Operations

LayerZero Power Systems.•Aurora, OH

10d•Onsite

About The Position

The Manager of IT Operations will oversee the daily management of LayerZero’s IT environment, ensuring systems run efficiently, securely, and in alignment with business needs. This role requires a hands-on leader who can balance technical expertise with operational oversight, while building scalable processes and supporting a high-performing team.

Requirements

Bachelor’s degree in information technology, Computer Science, or related field.
5+ years of IT operations experience, with at least 2 years in a leadership role.
Strong knowledge of network administration, cloud services, and enterprise systems.
Experience with ITIL practices, service desk management, and vendor coordination.
Excellent communication and problem-solving skills.
Proven ability to lead teams and manage complex technical environments.

Responsibilities

Manage day-to-day IT operations, including servers, networks, cloud platforms, and end- user support.
Ensure system uptime, performance, and reliability across all business units.
Oversee incident response, troubleshooting, and root cause analysis.
Lead and mentor IT staff, fostering professional growth and accountability.
Coordinate workload, priorities, and schedules to meet service-level expectations.
Build a culture of collaboration and continuous improvement.
Develop and enforce IT policies, procedures, and standards.
Implement monitoring tools and dashboards to track performance and risks.
Drive automation and efficiency in IT workflows.
Partner with security teams to ensure compliance with industry standards and regulations.
Oversee patch management, access controls, and data protection practices.
Support audits and risk assessments.
Provide regular updates to leadership on IT performance, risks, and opportunities.
Align IT operations with business priorities and growth initiatives.
Contribute to long-term planning for infrastructure scalability and resilience.