Director of IT Operations
GovPilot
•Remote
About The Position
The Director, IT Operations is responsible for leading and scaling the company’s IT infrastructure, systems, and support functions. This role ensures the reliability, security, and scalability of the company’s technology environment, while partnering with leadership to support business growth and operational efficiency.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 7–10+ years of experience in IT operations, systems administration, or infrastructure roles
- Strong experience managing SaaS environments, systems integrations, and IT infrastructure
- Deep understanding of IT security principles, access management, and compliance practices
- Experience managing IT vendors and external service providers
- Strong leadership and team management experience
- Excellent problem-solving and decision-making skills
- Strong organizational and documentation skills
- Excellent communication skills with the ability to partner across technical and non-technical teams
- Ability to operate in a fast-paced, evolving environment
Responsibilities
- Lead and oversee all IT Operations, including systems administration, infrastructure, and support functions
- Define and execute IT strategy aligned with company growth and operational needs
- Ensure reliability, performance, and scalability of core systems and infrastructure
- Oversee user access management, identity systems, and security controls across the organization
- Drive IT security initiatives, including policies, access reviews, and compliance efforts
- Manage IT vendors, service providers, and technology investments
- Oversee onboarding and offboarding processes, including system access and device management
- Develop and maintain IT policies, documentation, and operational processes
- Partner cross-functionally to evaluate, implement, and optimize business systems and tools
- Lead system integrations and ensure efficient data flow across platforms
- Monitor system performance and proactively identify risks and improvement opportunities
- Build, lead, and develop the IT Operations team
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What This Job Offers
Job Type
Full-time
Career Level
Director
