Director of IT Operations

Les Olson IT • Salt Lake City, UT

1d

About The Position

We are seeking a hands-on Director of IT Operations to lead and scale our multi-branch engineering and installation teams. This role combines technical leadership, team development, and operational oversight to ensure consistent, high-quality IT service delivery and excellent customer experience.

Requirements

• 7–10+ years in IT operations, engineering leadership, or managed services
• MSP leadership experience
• Proven experience leading technical teams across multiple locations
• Strong expertise in infrastructure, networking, security, and cloud technologies
• Experience with PSA/RMM tools (Autotask preferred)
• Hands-on scripting/automation (PowerShell, Python, etc.)
• Strong communication and leadership skills

Nice To Haves

• Industry certifications (Microsoft, Cisco, CompTIA, VMware)
• Experience building training programs or automation solutions

Responsibilities

• Lead, mentor, and develop a high-performing engineering team across multiple locations
• Serve as both a people leader and senior technical escalation point
• Oversee day-to-day IT operations, including infrastructure, security, cloud systems, and end-user support
• Drive ticket, project, and installation execution to meet KPIs, SLAs, and revenue goals
• Build and standardize processes, policies, and workflows (including Autotask/PSA tools)
• Develop training programs and career pathways for team members
• Partner with Sales, Help Desk, and leadership to ensure aligned solutions and strong customer relationships
• Implement automation and continuous improvement initiatives
• Manage vendor relationships and advanced technical integrations

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Work-life Balance
• Full Medical, Dental & Vision + HSA
• Life Insurance
• Local Volunteer Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed