Manager of Insights and AI

Equinix • Toronto, ON

1d • CA$102,000 - CA$152,000

About The Position

The Manager of Insights and AI will help Equinix’s Global Communications team understand its impact, apply AI to everyday work, and operate more effectively. Reporting to the Chief of Staff, this role leads measurement and insights across Global Communications, partnering with functional and regional leaders to define meaningful measures, ensure reliable data collection, and turn findings into clear recommendations. The manager oversees the measurement agency responsible for technical execution and serves as the team’s central point of contact for communications data and insights.

The role also supports teamwide AI adoption through practical use cases, training, and resources, and partners with the Chief of Staff on initiatives that strengthen team culture and ways of working. It serves as an operations partner to the Public Relations team, helping identify needs, improve processes, and support collaboration across Global Communications.

Requirements

• At least 7 years of experience in corporate communications, public relations, employee communications, or a related communications discipline.
• Demonstrated experience measuring communications performance and translating data into insights and recommendations.
• Understanding of measurement across communications channels, including earned media, digital and social channels, and employee communications.
• Experience partnering with agencies or external vendors, including setting expectations and reviewing deliverable quality.
• Practical experience using generative AI in communications workflows and helping colleagues build confidence with new tools.
• Strong analytical judgment and attention to detail, including the ability to question data, reconcile inconsistencies, and explain findings clearly.
• Excellent writing and presentation skills, with the ability to make complex information accessible to different audiences.
• Strong project management and collaboration skills, including the ability to influence colleagues across functions and regions.
• A proactive, curious, and adaptable approach, with the ability to balance recurring responsibilities and evolving priorities.

Nice To Haves

• Experience in a global organization or B2B technology environment.

Responsibilities

• Lead a consistent measurement approach across Global Communications, linking communications objectives and measures to business priorities.
• Partner with functional and regional leads to establish relevant KPIs, identify data sources, and build measurement into communications planning.
• Identify data-collection gaps and establish practical, repeatable processes for capturing needed information.
• Manage the measurement agency’s scope, priorities, timelines, and deliverables, including data collection, dashboards, and reporting.
• Establish reporting definitions and quality checks to improve data accuracy, consistency, and comparability across functions and regions.
• Lead regular reporting and translate results into clear narratives that explain performance, identify trends, and recommend actions.
• Serve as the primary contact for measurement questions, data requests, and insights across Global Communications.
• Help communications leads use findings to refine strategies, prioritize resources, and improve future programs.
• Partner with the Chief of Staff and internal technology teams to implement the Global Communications AI adoption plan.
• Identify and prioritize AI use cases with communications teams to improve quality, save time, and simplify recurring work.
• Coordinate training and ongoing learning opportunities tailored to different roles, experience levels, and needs.
• Develop and maintain practical AI resources, including use-case examples, prompt libraries, workflow guidance, and shared learnings.
• Help team members access approved tools and resources, coordinating with internal partners to address adoption barriers.
• Track AI adoption, gather feedback, and assess benefits such as time saved and improvements in quality or efficiency.
• Reinforce company guidance on responsible AI use, including information handling, accuracy, and human review.
• Serve as an operations partner to the Public Relations team by understanding upcoming priorities, identifying gaps in tools or support, and coordinating with the Chief of Staff and shared resource owners.
• Partner with PR leads to identify, prioritize, and deliver operational projects; set owners and milestones, track progress, and follow up with teams using new processes.
• Support the Chief of Staff on onboarding, mentorship, and other programs that help Global Communications colleagues build relationships and collaborate across functions and regions.
• Coordinate rollout of new policies and processes, providing clear guidance about changes, required actions, and where to find support.
• Gather feedback across Global Communications, recommend ways to simplify day-to-day work, and check whether changes helped.

Benefits

• Employee Assistance Program.
• Health or healthcare coverage, life insurance, disability insurance, and voluntary or optional benefit plans, depending on location.
• Retirement or savings plans, including employer-supported retirement contributions or plans, depending on location.
• Accrued paid time off, vacation or personal time, and paid holidays, depending on location.
• Employees are eligible for a bonus; equity may be offered depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed