Manager of Infrastructure, Cloud Operations & IT (Chaos Conductor)

Ron Turley Associates LLC • Remote, AZ

3d • $140,000 - $160,000 • Remote

About The Position

RTA is seeking a Manager of Infrastructure, Cloud Operations & IT to lead the technology foundation that ensures RTA's people are productive and the Fleet360 platform is reliable, scalable, secure, and future-ready. This role encompasses Cloud Engineering, Infrastructure, DevOps, Database Engineering, Security Engineering, and IT operations, requiring a leader who can strategize at a high level while also being hands-on when needed. The ideal candidate will be curious about AI and automation's potential to improve operations, reduce toil, and enhance team performance. This is a leadership position for a technical operations leader passionate about building reliable systems, developing people, solving complex problems, and continuous improvement.

Requirements

• 7+ years of progressive experience in cloud infrastructure, DevOps, SRE/platform engineering, infrastructure operations, or a closely related technical discipline.
• Meaningful hands-on experience supporting AWS production environments.
• Demonstrated experience leading and developing technical teams, including setting expectations, creating accountability, coaching performance, and helping strong technical people grow.
• Experience owning or significantly influencing production reliability, availability, monitoring, and incident management.
• Strong knowledge of modern DevOps, CI/CD, observability, infrastructure-as-code, and automation practices.
• Strong understanding of modern cloud architecture and software design principles, including microservices and how infrastructure decisions affect application reliability and scalability.
• Experience with technologies such as AWS, Docker, Terraform/CloudFormation, Grafana, Prometheus, Datadog, New Relic, Splunk, or comparable platforms.
• The ability to translate complex technical problems into clear priorities, risks, tradeoffs, and recommendations for business and executive stakeholders.
• Experience using AI and/or automation to improve technical, engineering, infrastructure, or operational workflows.
• Strong organizational and prioritization skills.
• A leadership style that combines confidence with humility. Comfortable making decisions, receiving feedback, engaging in healthy conflict, and changing direction when the facts tell you to.

Nice To Haves

• Led across multiple disciplines such as Cloud, DevOps/SRE, Infrastructure, Security, Database Engineering, or IT.
• Successfully led remote or distributed technical teams.
• Implemented AIOps, intelligent observability, predictive scaling, automated remediation, AI-assisted incident response, or other AI-powered operational workflows.
• Experience with security frameworks, vulnerability management, cloud security, or compliance environments.
• Understanding of database resiliency, high availability, backup/recovery, and performance considerations.
• Familiarity with AI infrastructure concepts such as model serving, compute-resource management, vector databases, or LLM integration patterns.
• Relevant certifications such as AWS Solutions Architect, ITIL, or other cloud, DevOps, security, infrastructure, or AI-related credentials.

Responsibilities

• Own the operational health of RTA’s cloud infrastructure and the teams and systems that support it.
• Continuously improve reliability, availability, scalability, observability, capacity planning, incident response, database resiliency, security posture, and operational readiness.
• Create clarity, accountability, strong operating rhythms, and professional growth across Cloud Engineering, Infrastructure, DevOps, Database Engineering, Security Engineering, and IT.
• Develop people, establish priorities, remove roadblocks, drive accountability, and help multiple technical disciplines operate as one team.
• Create connection, visibility, accountability, and strong communication across a distributed team.
• Move AI and automation from experimentation to actual business and operational value.
• Reduce manual toil, improve monitoring and observability, accelerate incident response, strengthen root-cause analysis, automate repeatable work, and increase team productivity.
• Develop and maintain an AI and automation roadmap for Infrastructure and IT Operations, prioritizing opportunities based on business impact, reliability, efficiency, risk, and measurable ROI.
• Guide the architecture, performance, scalability, availability, monitoring, alerting, and capacity planning of RTA’s AWS environment.
• Strengthen CI/CD, infrastructure-as-code, deployment reliability, automation, observability, and the operational practices that help Engineering move quickly without sacrificing stability.
• Provide calm, structured leadership during production incidents, improving response and resolution times, and ensuring post-incident reviews lead to lasting improvements.
• Maintain a forward-looking view of RTA’s technical infrastructure, identify risks and capacity needs, and build roadmaps that support company and product growth.
• Guide database performance, resiliency, capacity planning, backups, recovery, tuning, and high availability.
• Guide vulnerability management, cloud security hardening, security engineering priorities, compliance initiatives, and incident-response preparedness.
• Set strategic direction for endpoint management, identity and access management, networking, internal tooling, and the employee technology experience.
• Evaluate AI-powered tools, AIOps, intelligent monitoring, predictive analytics and scaling, automated remediation, AI-assisted development tools, automated runbooks, and other technologies that can improve reliability and team effectiveness.
• Stay close enough to the technology to jump in when needed for troubleshooting and support.
• Lead, coach, develop, and create accountability across a multidisciplinary technical team.
• Establish clear goals and operating rhythms and ensure people understand what matters and why.
• Work closely with Engineering, Product, Support, Security, and other teams so reliability, scalability, security, and operational considerations are built into decisions early.
• Translate complex technical topics, risks, investments, and tradeoffs into clear business language for senior leadership.

Benefits

• 401(k) with 6% Safe Harbor match (100% vested day one)
• Flexible PTO model built on trust and manager-approved time off
• Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually)
• Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity
• Wellness rewards up to $350 annually
• Virtual care and mental health support resources
• Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options
• Additional employee perks, wellness initiatives, and discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree