Manager of Information Technology

Saginaw County Community Mental Health Authority•Saginaw, MI

5d•$95,084 - $126,026

About The Position

The Manager of Information Technology oversees IT and information systems operations, leads IT staff, and ensures technology solutions are implemented across SCCMHA. The position directly supervises IT and IS roles and works with senior IT leadership and other departments to maintain systems, introduce innovations, and meet security and operational standards. The manager may supervise, oversee, or lead teams covering business intelligence applications, clinical applications, data warehousing, reporting, information systems, helpdesk, network and information security, inventory management, Microsoft 365, networking, and systems and desktop support. The position provides strategic and operational leadership, including staff development, project delivery, enterprise systems administration, cybersecurity, HIPAA compliance, vendor relations, and incident response. It also supports culturally competent, recovery-based practices, person-centered planning, and a trauma-informed culture of safety. The role reports to the Chief Information Officer and Chief Quality and Compliance Officer. It is based in a professional office environment, with work across department areas and occasional travel to SCCMHA facilities, business partners, and vendor locations. The manager may work varied or extra hours, participate in on-call after-hours support, attend in-person and remote meetings, and encounter persons served who may exhibit disruptive or aggressive behavior or have communicable diseases.

Requirements

Bachelor’s degree in Computer Science, Computer Information Systems, Networking Administration, or a closely related field.
Ten years of experience in most of the listed essential duties and responsibilities and those of the teams overseen.
At least five years of direct IT supervisory experience.
Experience in project management, network administration, and information security.
Must possess or acquire within two years and maintain at least two industry-standard certifications applicable to the position and approved by the CIO. Examples include ISC, CISSP, CCSP, SSCP, GIAC/GISF/GSEC, Network+, Security+, and CySa+.
Valid Michigan driver’s license with a good driving record.
Ability to manage complex IT projects, mentor staff, and maintain IT systems.
Strong understanding of cybersecurity principles, networking, and IT infrastructure.
Proficiency with Microsoft 365, networking systems, cybersecurity frameworks, and enterprise applications.
Strong leadership skills and experience managing cross-functional IT teams.
Excellent communication skills, including the ability to explain technical concepts to nontechnical stakeholders.
Ability to lead moderately complex projects and apply analytical, problem-solving, and critical-thinking skills.
Troubleshooting, customer service, training, confidentiality, judgment, interpersonal, organizational, planning, prioritization, and professional verbal and written communication skills.
Ability to produce accurate and comprehensive work with minimal direction and collaborate effectively with leadership, employees, persons served, contractors, vendors, and the public.
Ability to handle work-related stress and deadlines, plan and schedule work, and use independent judgment.
Ability to lift boxes and equipment weighing up to 30 pounds and to carry, climb, stoop, bend, walk, stand, and sit for extended periods.
Hearing acuity to converse in person and by telephone, and visual acuity to read and proofread documents.

Nice To Haves

Master’s degree is strongly preferred.
Three years of IT management experience is preferred.

Responsibilities

Supervise, mentor, evaluate, and support the professional development of IT and IS staff across multiple specializations.
Manage day-to-day IT and IS operations and promote system performance and user satisfaction.
Set team objectives, support team growth, and align team activities with department goals.
Maintain communication with the HIPAA Security Officer and CIO regarding compliance matters and IT and IS incidents and developments.
Participate in or oversee an on-call rotation to provide support outside regular business hours as organizational needs require.
Ensure adherence to Zero Trust and Least Privilege principles.
Lead organization-wide technology solution implementations and oversee IT project planning, execution, delivery, and budget adherence.
Coordinate change control, risk analysis, pre-deployment testing, and documentation; promote best practices in network change management, security, and system maintenance.
Oversee enterprise systems and infrastructure, including Microsoft 365, endpoint management, network infrastructure, and enterprise applications.
Develop, implement, and maintain organization-wide and departmental tasks, standards, plans, policies, and procedures.
Administer core IT systems and ensure infrastructure meets industry best practices and organizational requirements.
Support disaster recovery planning, system backups, and security protocols.
Maintain identity and role-based security across SCCMHA information systems and other technologies for which the position is responsible.
Protect network, hardware, software, and organizational data through security assessments and cybersecurity measures.
Collaborate with the Senior Network & Information Security Administrator on cybersecurity practices, including email security, encryption, and antivirus solutions.
Ensure HIPAA compliance and oversee security policies, procedures, and user access controls.
Lead response to security breaches.
Serve as primary contact and liaison for IT vendors and service providers; manage contracts, assess vendor performance, and facilitate integration of third-party systems with internal infrastructure.
Investigate and evaluate technologies and recommend upgrades, modifications, implementations, and rollouts.
Assist the CIO with policy and procedure writing and with documentation for accreditations, reviews, audits, reports, and plans.
Attend required regulatory training, meetings, seminars, workshops, community events, and professional development activities; present to groups and facilitate meetings as needed.
Communicate project and work status to the CIO and other department leaders and coordinate with agency staff, leadership, and relevant departments.
Travel to other facilities, business partners, and vendor locations as needed to investigate and resolve issues, implement systems, or train staff.
Represent SCCMHA on state, regional, or community committees and workgroups as assigned.
Back up department personnel when needed, adapt to change, and perform other duties assigned by the CIO.