Manager of Implementation

Higharc•Remote, Remote

2d•Remote

About The Position

Higharc is seeking a strategic, hands-on Manager of Implementation to lead the team responsible for onboarding homebuilders onto the Higharc platform. This is a leadership role for someone who builds systems, holds a high bar, and isn't satisfied with delivery that stops short of real customer adoption. The Manager of Implementation will own the Implementation function end-to-end — managing a team of Implementation Leads and Specialists, setting the standard for how implementations run, and making sure customer onboarding consistently delivers measurable value. This role involves challenging how the work gets done and building the infrastructure for the team to scale without adding headcount every time volume increases. A significant part of this role is operational clarity, creating reporting and dashboards to identify workflow bottlenecks and acting on those insights. The role also focuses on standardization, promoting templates and repeatable systems to maintain quality at scale. The Manager will serve as the escalation owner for at-risk customer implementations and will partner cross-functionally with Product, Engineering, Customer Success, and Sales to translate implementation learnings into product feedback and coordinate problem-solving.

Requirements

5+ years using BIM software and/or leading implementation or project teams in tech, construction, or homebuilding software
Proven experience managing people and running complex, fast-moving customer onboarding projects
A track record of building and using team performance metrics — throughput, quality, efficiency — to drive real improvement
Hands-on knowledge of CAD/BIM tools (Revit, AutoCAD, or similar) and homebuilding or construction workflows
Strong instincts for spotting inefficiency and the follow-through to actually fix it
A bias toward action and a willingness to challenge how things have always been done
Clear, confident communication style with high expectations — for your team and yourself

Nice To Haves

Travel up to 20% for customer on-sites and company retreats

Responsibilities

Own planning, scoping, and resourcing across active customer implementations
Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results
Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity
Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches
Serve as the escalation owner when customer implementations are at risk — and see them through to resolution
Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution