Head Of Implementation

Heidi•San Francisco, CA

2d•Remote

About The Position

Heidi is seeking a dedicated technical leader to own the post-sales delivery of signed contracts through to live, stable deployments. This role is crucial for scaling Heidi's operating infrastructure to match its rapidly growing enterprise pipeline. The ideal candidate will build the necessary team, methodology, governance, metrics, and cross-functional interfaces to make implementation a competitive advantage. This position reports into the Head of Program Management.

Requirements

Significant experience building or leading enterprise implementation in healthcare software - health systems, EHR-integrated products, clinical AI, or complex clinical workflow platforms
Experience running multi-site deployments involving clinicians, IT, security, procurement, legal and executive sponsors, more than once
Experience managing implementation leaders and technical implementation resources
Real fluency with enterprise health IT: SSO and identity management, EHR integration patterns, clinical governance and sign-off processes
Executive credibility with CIOs, CMIOs and health system operational leaders
Judgment on the scope boundary: knowing when a customer problem is a deployment problem, a configuration problem, or a product problem
Comfort building process while simultaneously delivering
Experience turning a chaotic enterprise deployment into a repeatable system
Interest in the politics of a health system IT environment
Ability to run an executive steering committee and a technical dependency review in the same day
A preference for building the machine rather than running a machine someone else built
A desire to make health systems dramatically easier to work in

Responsibilities

Own the full technical deployment lifecycle: scope confirmation, environment readiness, configuration, integration, cutover, go-live and stabilisation through to handover to CS
Build the implementation methodology from the ground up - stage gates, readiness criteria, templates, risk controls and executive reporting that work across health system sizes and regions
Run a central portfolio across all the technical components of enterprise deployments above threshold, including: staffing, sequencing, capacity planning, and trade-offs made at the business level
Build and lead the team: Implementation managers and engineering capacity across regions
Own the technical readiness process: get into deals early enough to confirm SSO, integration and environment requirements before they become go-live blockers
Define the interface with Product and Engineering: structured, evidence-based escalations for real product gaps, separated cleanly from deployment configuration
Set the metrics: time to technical onboarding, go-live milestone attainment, activated clinicians, implementation variance across comparable deployments
Recruit, develop and performance-manage a high-agency implementation team across regions