Head of Middle Office Product Implementation, MD

State Street•Boston, MA

9d•$170,000 - $267,500

About The Position

State Street Alpha brings together data and capabilities across the investment lifecycle to help our clients make better decisions, grow at scale, and deliver returns for their clients. We partner with clients to optimize their operations, data, and technology footprint by leveraging the Alpha Platform and outsourced Alpha Services. The successful candidate must be skilled in analyzing our complex business service flows across front, middle, and back office operating models for our Alpha Clients, with responsibilities to drive Implementation activities across multiple Alpha Middle Office products and services. They will define and drive the execution of our long-term business strategy, internal business cases, solutions and all legal and committee reviews as relates to Implementation service functions. They will also oversee due diligence with our clients and vendors, driving the strategic solution design, business architecture, and business solutions/services, whilst driving program/project execution and reporting. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

Requirements

Experience defining standards, driving strategic priorities and managing complex transformation initiatives.
Demonstrate success managing organizations through significant change and developing relationships at senior and executive levels.
Promote the consistent application of standards and foster a collaborative work environment, while breaking any silos across the service families to align implementation best practices, reduction of execution risks, managing vendor partnerships effectively, and balancing timelines and budgets tied to implementations of service families.
Skilled in analyzing complex business service flows across front, middle, and back office operating models for Alpha Clients.
Define and drive the execution of long-term business strategy, internal business cases, solutions and all legal and committee reviews as relates to Implementation service functions.
Oversee due diligence with clients and vendors, driving strategic solution design, business architecture, and business solutions/services, whilst driving program/project execution and reporting.
In depth knowledge of the Alpha Service Offering.
Experience leading organizations through complex transformational change.
Ability to build relationships and engage effectively at executive levels.
Leadership and an ability to bring together teams across different levels and disciplines within the organization.
Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management.
A detail-oriented disposition and clear, concise communication skills.
Strong critical thinking, problem solving, decision making and relationship management skills.
The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community.
15+ years of industry experience with front, middle, and back-office integration, functionality, and platforms.
Strong knowledge of existing State Street organizational constructs and teams required, in addition to deep understanding of middle and back-office systems, functions and services supported at State Street.
Proven ability to work effectively with executive management.
Demonstrated ability to build trust with clients.
Demonstrated experience leading large transformational programs and capabilities to influence change.
Strong communication, analytical, problem solving and organizational skills.

Nice To Haves

Willingness and ability to travel.

Responsibilities

Delivery and overall success of Implementation activities across Front Office Support, Cash Services, Account Services, Trade Lifecycle Management, Collateral Management, Investment Accounting and Performance.
Supervise Implementation Managers and drive implementation standards and best practices.
Set the standard for a team of cross functional Implementation Managers for implementation artifacts and best practices.
Create implementation synergies across all service families targeted to reduce execution risk and timelines of implementations.
Serve as the central escalation point and decision maker to internal stakeholders and the regional head of Implementation Program Executives, as well as externally to the clients.
Collaborate closely with product leads across Alpha to align client requirements and influence their roadmap and prioritization.
Harmonize data collection processes and enhance data governance controls to reduce risks tied to configurations.
Champion efforts to automate data collection, validation, and integration functions to reduce manual touchpoints and key person dependency risks.
Develop clear implementation service goals focused on timeliness, accuracy, and cost efficiency.
Promote cross pollination across Service Families to break silos, share information, escalate issues, and improve work sentiment.
Build and foster relationships across the wider Alpha organization to drive ways to work better.
Enforce continuing maintenance and reinvestment in Implementation Artifacts to ensure advancements and lessons learned are incorporated in a timely manner.
Drive cost efficiencies from vendor partners via informed utilization, clear service expectations, and uniform accountability.
Enhance implementation estimate processes via a consistent methodology and incorporation of prior experience.
Partner with Implementation Program Executives, Global Delivery, and Clients to drive adherence to Alpha standards and or agreed client requirements. Minimize customization and ensure deviations are identified as change and incorporated into deal financials.
Manage the partnership between CRD and Alpha under Alpha Integration and Configuration Standards (AICS) to effect and influence outcomes that allow for an efficient working relationship which demonstrates Alpha as “One State Street” for our clients.

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks