Manager of Groups & Events Program Enablement (Tech Focus)

IHG•GA, GA

2d•$95,000 - $110,000•Hybrid

About The Position

The Manager, Groups & Events Program Enablement (Tech Focus) supports Groups & Events Enablement through ensuring requirements at the enterprise level are captured, managed, and delivered. This role ensures the Groups & Events ecosystem that IHG delivers meets operational needs at the property, regional, and corporate level.

Requirements

Bachelor’s degree in Business, Strategy, Finance, or related field (or equivalent experience).
3-5+ years of experience in technology enablement, digital programs, product operations, or requirements‑driven delivery roles.
Demonstrated experience defining and owning business requirements for complex, cross‑functional technology initiatives.
Experience with Delphi or other hotel sales products; or related Salesforce products.
Experience supporting or leading platform upgrades, integrations, or digital journey enhancements.
Experience preparing initiatives for launch readiness and adoption, particularly where hotel or operational teams are impacted.
Comfort operating in environments with ambiguity, evolving priorities, and competing demands.
Experience in Product Management or Business Analyst roles.

Responsibilities

Lead the capturing and maintenance of business requirements for prioritized Groups & Events technology initiatives.
Orchestrate delivery of roadmap initiatives across internal technology teams and external partners.
Partner with data and analytics teams to ensure Groups & Events data architecture supports business needs.
Provide project management and governance support to ensure Groups & Events priorities are actioned in accordance with agreed upon timelines.
Produce actionable business requirements documentation through careful analysis of release notes, technical diagrams, and similar documents.
Identify risks, dependencies, and trade‑offs and elevate decisions through governance forums.
Partner with Regions, Operations, and Owners Associations to ensure technology requirements are in line with Groups and Events strategy and communicated to product teams.
Partner with Product & Technology Change Management, Groups & Events Enablement, and L&D team members on tech-related hotel onboarding or implementation needs.
Track delivery status of key initiatives to capture enhancement requests and improvements to business processes.