Manager of Gallery Operations

The DoSeum•San Antonio, TX

10d•Onsite

About The Position

The DoSeum is San Antonio’s only museum exclusively devoted to children ages 11 and under. As the city’s premier resource for early learners, their caregivers, and their educators, we cultivate innovative thinkers capable of mastering the opportunities of tomorrow. Featuring more than 70,000 square feet of interactive exhibits—both indoor and outdoor—The DoSeum promotes constructivist, inquiry-based learning related to STEM, the arts, and early literacy. Our mission is to grow curious minds, connect families and transform communities through joyful learning and discovery. The DoSeum Experience is for every child, every family, every community; we are a DoSeum for ALL. The Manager of Gallery Operations is a mission-focused, results-driven, and collaborative individual committed to establishing and ensuring operational excellence within the museum’s galleries. Working in close collaboration with the Manager of Gallery Education, the successful candidate will be responsible for setting the tone of Guest engagement, maintaining the efficient operation of The DoSeum’s gallery team, and establishing short and long-term goals for the team. They will promote a safe, clean, and welcoming environment for DoSeum Guests. Responsibilities include the scheduling of all gallery team members, placement of team members throughout the facility based on organizational needs and identified team member strengths, support of the general admission sales team, and support of in-person membership sales in collaboration and cooperation with The DoSeum’s Membership office. To properly support the gallery team and attain the museum’s Signature Experience and education goals, the development and delivery of appropriate training modules is a critical component of the position, as is staff recruitment and training in partnership with the Director of Gallery Programs & Experience Integration, the Guest Experience Leadership team, and Human Resources. The Manager of Gallery Operations will bring a collaborative spirit to the role, serving as the primary contact for staffing DoSeum galleries, programs and events, while also coordinating daily activities of the gallery team with appropriate interdepartmental contacts and—as needed—externally contracted parties or vendors. They will also maintain a focus on strategic, continual improvement by benchmarking peer organizations, implementing proven practice, and studying data from DoSeum evaluation tools. Reporting to the Director of Gallery Programs & Experience Integration, the successful candidate will help ensure that The DoSeum serves as an essential educational resource in the San Antonio community, while helping to establish the institution as a nationally recognized leader in informal education and Guest Experience. This is an exempt, salaried, full-time, benefits-eligible position.

Requirements

Bachelor’s degree in education, hospitality, business administration, STEM-related field, or equivalent is preferred. Will consider candidates actively enrolled in and pursuing a higher degree.
Demonstrated guest service skills and inherent willingness to lead a team by example.
2-4 years supervisory experience at a high-volume destination, overseeing and mentoring early career individuals.
Demonstrated experience managing organizational change.
Ability to achieve technical fluency in point-of-sale and database systems.
Ability to troubleshoot PC and MAC issues and work with staff to mitigate these issues.
Strong communication and motivational skills. Must be outgoing, energetic, and enthusiastic.
Demonstrated diplomacy, tact, and self-confidence.
Leadership - Represents The DoSeum with a high degree of professionalism and integrity.
Guest Service - Responds promptly to Guest and client needs; Responds to requests for service and assistance and meets commitments; Demonstrated experience in Guest service and use of best practices to deliver top-tier experiences.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Attention to Detail & Adaptability – Self-motivated and manages competing demands; Strives to improve or meet a standard of excellence; Able to deal with frequent change, delays, or unexpected events; Asks for and offers help when needed; Ability to work in a complex organization, working with all museum team members while demonstrating flexibility and willingness to negotiate and compromise; Flawless attention to detail.
Analytical, Problem Solving, & Organizational Skills - Gathers and analyzes information skillfully and can efficiently execute on multiple priorities/plans/ideas; Ability to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long‐term goals.
Verbal & Written Communication; Interpersonal Skills - Strong writing and editing skills; Clarity of speech and strong listening skills; Keeps emotions under control, remaining calm and focused; Edits work for correct data, spelling, and grammar; Ability to read and comprehend simple instructions, short correspondence, and memos.
Ethics & Judgment - Treats people with fairness and respect; Tactfully approaches others, works with integrity, and exhibits sound judgment; Ability to make constructive and respectful choices about personal behavior and social interactions based on consideration of ethical standards, safety concerns, social norms, the realistic evaluation of consequences of various actions, and the well-being of self and others; Upholds and demonstrates DoSeum values.

Nice To Haves

Fluency in Spanish, including ability to read, write, and communicate with guests, highly desirable but not required.

Responsibilities

Helps define and craft a signature, institutional guest service and experience model that is rooted in joyful learning and discovery, holding self and staff accountable to this model.
Schedule program and gallery education team (Experience Engineers) to fulfill organizational programming needs via the Paycor platform.
Establishes and maintains a guest experience built upon the principles of safety & cleanliness, courtesy & delight, consistency & efficiency, and opportunities for all learners, while fostering a positive, fun, and pro-teamwork environment.
Assists with the development and implementation of evaluation tools—both quantitative and qualitative—related to The DoSeum’s Signature Experience, utilizing collected data to continually refine and improve approaches and methods. Shares data with internal stakeholders on a regular basis.
With Director of Gallery Programs & Experience Integration and other key members of the Education team—as well as in partnership with Human Resources—hires, trains, coaches, and evaluates a core team of motivated gallery education staff (Experience Engineers) who represent The DoSeum’s Signature Experience and deliver the primary interaction with our community and its learners.
Provides direct and daily supervision of a diverse team of part- and full-time educators responsible for delivering exceptional and memorable educational experiences, while also establishing strong pathways of communication for the delivery and receipt of information to and from the team.
Develops and maintains expert knowledge of The DoSeum’s point-of-sale system (Altru). Oversee guest check-in and DoSeum cash handling procedures, in conjunction with Finance & Administration to ensure processing and reporting features operate correctly, generating and analyzing reports as requested.
Support group and school visits as needed—especially payment.
Continually conducts research on best practices at other museums and industry standards related to guest experience and gallery education and integrates relevant practices at The DoSeum.
Mentors gallery education team (Experience Engineers), with emphasis on learning new skills and disciplines.
Directly supervise the Experience Engineers, providing ongoing coaching, guidance, and performance feedback.
Complete and deliver performance evaluations for direct reports, ensuring accuracy and compliance with organizational policies.
Establish clear performance expectations and hold team members accountable to operational standards, and guest experience outcomes.
Support workforce planning, including staffing structure, hiring decisions, and role development to meet evolving program needs.
Address performance concerns proactively, including documentation and partnership with Human Resources as needed.
Project a positive and respectful attitude toward the organization and co-workers. Model and ensure that actions, appearance, attitude, and attendance are at a level suitable for the organization.
Serve as a positive, fair, and dynamic team player and leader—outwardly and obviously friendly—to foster intra- and interdepartmental work and relationships.
Understanding of guest needs and high expectations for The DoSeum’s Signature Experience.
Meticulous attention to detail, with strong organizational skills.
Experience and expressed interest in working with young children and families required.
Travel locally as needed.
Perform additional duties as required or requested.