Gallery Manager

Cambria•Richmond Hill, ON

6d•CA$87,696 - CA$110,817•Onsite

About The Position

Cambria has an excellent opportunity for a customer focused individual seeking a challenging and rewarding opportunity in a fast-paced environment. The Manager, Cambria Showroom/Designer Sales will oversee day-to-day operations of the Cambria Showroom within our Richmond Hill Sales and Distribution Center. This individual will be responsible for selling Cambria by providing a friendly, knowledgeable, white glove experience to trade partners and homeowners/consumers who visit the space. They will do outreach to trade partners and influencers (with a focus on residential Interior Designers) in the market to drive visits and usage of the Showroom.

Requirements

Excellent interpersonal, verbal and written communication and superior presentation skills
Professional and tailored in appearance to reflect our premium brand
Excellent presentation and customer service skills
Ability to develop and maintain strong working relationships with internal and external parties
Superb organizational skills, as well as the ability to maintain focus under pressure
Highly detail-oriented with a passion for perfection
Self-motivated
Thrives in a changing environment that is fast-paced with varied goals and activities
Ability to work extended hours (evenings and weekends) if needed
Bachelor’s degree in marketing, business or similar field
Minimum four years’ experience in a retail or showroom environment
Experience in commercial/residential interior design industry a plus
Google Suites, PowerPoint, Excel, Word, Salesforce (preferred), etc.
Local travel required 2–3 days per week for field sales; occasional overnight travel for training or industry events
Must be able to lift up to 40 pounds for displays, samples and other marketing materials.
Requires lifting and handling of event set-ups and take-downs.
Requires telephone and computer use.

Nice To Haves

experience in commercial/residential interior design industry a plus
Salesforce (preferred)

Responsibilities

Drive Cambria sales by presenting a white glove service and experience within the Showroom
Manage the overall look, brand and customer experience in the Showroom
Plan, manage and host events within the Showroom, either independently or with/for the Sales team
Assist consumers and/or trade professionals with design solutions for their project
Build trusting relationships and collaborate with the field sales employees to support their sales efforts
Maintain Sample and Marketing literature inventory
Manage and update all supplies within the Showroom
Maintain and submit expense invoices for reimbursement on a timely basis
Influence Cambria sales by driving usage of the Showroom space with local trade partners and influencers as well as consumers
Develop an outreach plan to ensure that there is continuous growth of traffic and new leads into the Showroom, with a focus on residential Interior Designers
Support the local market representatives sales efforts within the architect, designer, remodeler, retailer and fabricator communities by engaging partners to bring them into the Showroom
Host trainings, executive tours, and product knowledge presentations in the Showroom
Proactively reach out to potential trade partners and influencers through phone calls, emails and in-person meetings or lunches to generate leads and establish connections in order to drive additional traffic to the Showroom
Manage the communication between homeowners, business partners, and the appropriate internal Cambria Representatives to assist with each unique situation
Accurately collect and update customer information from Showroom leads through Salesforce on a daily basis
Maintain a high level of business, financial and industry expertise so you can advise partners effectively in ways that benefit both their business and Cambria
Be familiar with relevant industry associations, such as the National Kitchen and Bath Association and International Interior Design Association, and stay up to date on Market Reps memberships in order to leverage the benefits of the memberships
Drive Cambria sales by educating on and representing the brand and product
Coach, mentor, and support employees on your team and be the subject matter expert in all aspects of managing a Showroom
Present product knowledge materials to business partners, consumers and any other Showroom visitors, effectively educating them on product attributes and differentiators
Help customers and visitors understand the value, quality, and history of the brand
Understand all sales and marketing programs and materials so you can present them to the customers
Actively use all social media channels Cambria participates in to promote the brand, product and Showroom