Manager of Employment Services

ATWORK•Spokane, WA

2d•$30 - $42•Hybrid

About The Position

Reporting to the Director of Mission Services, the Manager of Employment Services is responsible for managing a team of Employment Consultants. Managers lead team members in the process of strategizing, execution, quality assurance evaluation, and modification of both the work of the team and individual contributions. Through assessment and achievement of key quality indicators and outcomes for the people we serve, Managers will contribute to AtWork!’s mission to empower people with disabilities to be productive, integrated, and contributing members of their communities.

Requirements

Ability to communicate effectively both orally and in writing with coworkers, customers, and their families, and/or home staff, employers, funding sources, and the community.
Excellent interpersonal, listening, analytical, and problem solving skills.
Strong relationship building skills, including building relationships with community partners, businesses, families, and staff.
High level of professionalism in appearance, actions, and words
Proficiency with general basic computer skills including Microsoft Office (Excel, Word, Outlook, etc.)
Ability to maintain strict confidentiality
Ability to relate to a diverse set of situations and individuals
Self-directed and can work independently
High School diploma or equivalent
2+ years’ experience in employment or disability related services
Demonstrated knowledge of Job Development, Job Creation, systematic training, job carving, and available funding sources related to services provided.
Ability to pass background investigation
Valid Washington State Driver License
Ability to pass a five (5) year Driving Record Check
Proof of valid auto insurance

Nice To Haves

Bachelor’s degree (BA or BS) in social work, human services, public administration, community organization & advocacy or related field (Preferred)
1+ year in a management or supervisory role (Preferred)

Responsibilities

Work with the Director to define team roles, select team members, and agree on team’s assigned projects, caseload and expected results
Assist the Director to ensure ongoing CARF accreditation compliance, and other contract compliance, as well as proper data reporting, mechanisms, and formats.
Responsible for generating negotiated outcomes such as job placements and billable hours.
Leads a team effort to plan schedules and delegate work, including caseloads, billable hours, and outcome expectations.
Participate in leadership development training and other training as directed and required by Human Resources or by Mission Leadership
Maintain working knowledge of persons served and circle of support regarding progress on and outcomes of the employment plan.
Develop and maintain relationships with businesses in the community, current employers, other nonprofits, and funders
Responsible for ongoing performance management and completing annual performance based reviews for your team.
Participate in all AtWork! management meetings as well as regular 1:1 meetings with team members.
Plan and schedule regular staff meetings and trainings
Assist with Timecards, adjustments, and Payroll as needed
Perform all other duties and responsibilities as assigned.
Provides direct supervision to Employment Consultants and assigned team members within Employment Services.
Responsible for hiring recommendations, onboarding, mentoring, coaching, performance management, and professional development of direct reports.
Sets expectations for caseload management, billable performance, documentation standards, and employment outcomes; conducts regular 1:1 meetings and performance evaluations; addresses personnel concerns; and ensures consistent application of policies and procedures across the team.
Provides program-level oversight of Employment Services to ensure quality service delivery, contract compliance, timely billing, and achievement of negotiated employment outcomes.
Monitors caseload assignments, quality indicators, budget performance, and documentation standards; ensures accurate and timely completion of DDA and DVR billing requirements; and identifies operational risks, funding changes, or compliance concerns, escalating material issues to the Director of Mission Services as appropriate.
Supports strategic planning, employer engagement, and continuous quality improvement efforts within the division.
Ensures equitable and inclusive practices in people management by applying policies, expectations, and performance standards consistently and fairly.
Fosters a team culture grounded in respect, accountability, and belonging, and addresses barriers that affect employee experience, engagement, and success.