Manager of Digital Tools

FTE Factory Advisors • Detroit, MI

14h

About The Position

Factory Advisors is seeking a Manager – Digital Tools to lead the successful delivery of AI-enabled digital solutions for manufacturing clients. This client-facing role combines project leadership, consulting, and technical coordination to help manufacturers improve operational performance through Factory Advisors' MicroLearning, Approachable AI, digital work instructions, connected worker technologies, and other workforce enablement solutions.
The ideal candidate thrives at the intersection of manufacturing, technology, and client service. They enjoy leading implementation teams, collaborating with technical specialists, and working directly with manufacturing leaders to deliver measurable business results.

Requirements

• 5–7 years of experience leading complex projects in manufacturing, operations, industrial technology, digital transformation, or related environments.
• 3–5 years of experience leading cross-functional or matrixed teams, including coaching and developing team members.
• Strong understanding of manufacturing operations, including production, quality, maintenance, engineering, supply chain, or continuous improvement.
• Experience delivering software-enabled, AI-enabled, or technology-enabled business solutions.
• Experience working directly with executive, plant, and operational leadership.
• Experience leading organizational change and technology adoption initiatives.
• Working knowledge of Agile project delivery methodologies.
• Experience managing external vendors, contractors, or distributed project teams.
• Excellent written, verbal, presentation, facilitation, and stakeholder management skills.
• Bachelor's degree in Engineering, Manufacturing, Operations, Information Technology, Business, or a related field.
• Eligible to work in the United States.
• Able to travel up to 25%.

Nice To Haves

• Experience with Learning Management Systems (LMS), workforce training platforms, or instructional technologies.
• Experience with digital work instructions, connected worker platforms, or Manufacturing Execution Systems (MES).
• Familiarity with Generative AI, Microsoft Copilot, knowledge assistants, or AI-powered workforce enablement tools.
• Experience applying Lean Manufacturing, Operational Excellence, or Toyota Production System principles.
• Experience implementing cloud-based and on-premises technology solutions.
• Previous experience in manufacturing consulting or another client-facing advisory role.

Responsibilities

• Serve as the primary client advisor throughout Digital Tools engagements.
• Lead discovery sessions to identify operational challenges, workforce capability gaps, and high-impact digital opportunities.
• Build trusted relationships with manufacturing leaders, engineering, operations, and IT/OT teams.
• Present recommendations, implementation plans, and project updates to client stakeholders and executive leadership.
• Lead Digital Tools engagements from discovery through implementation, adoption, and sustainment.
• Manage project scope, schedules, budgets, risks, deliverables, and client communications.
• Ensure projects are delivered on time, within scope, and aligned with client expectations.
• Drive issue resolution and proactively manage project risks.
• Coordinate the delivery of AI-enabled workforce solutions, including MicroLearning, Approachable AI, digital work instructions, knowledge assistants, skills assessments, and connected worker applications.
• Partner with software developers, instructional designers, and technical specialists to deliver high-quality digital solutions.
• Ensure solutions align with client objectives, manufacturing workflows, and frontline user needs.
• Lead client adoption through effective change management, training, and implementation support.
• Manage the Digital Content Specialist and external content development partners to ensure timely, high-quality project delivery.
• Prioritize workloads, establish project timelines, and monitor deliverables.
• Provide coaching, feedback, and professional development to team members.
• Foster collaboration across internal teams, contractors, and client stakeholders.
• Continuously improve delivery processes, templates, and project standards.

Benefits

• Opportunity to help manufacturers embrace practical AI and digital technologies that improve the way people work.
• Work directly with manufacturing leaders.
• Collaborate with experienced operational consultants.
• Deliver solutions that create measurable business impact.
• Technology should empower people—not replace them.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager