Manager of Digital Workplace

Oshkosh Corporation•Oshkosh, WI

3d•$103,300 - $177,700•Onsite

About The Position

The Client Services Manager will lead a team that is responsible for computing platforms which include desktops, laptop, thin-computing, mobile devices, digital signage, conferencing solutions & equipment, and workstation peripheral devices. This team provides 7x24 on-call support, manages inventory and proper destruction of all supported systems, and ensures the compliance of all deployed and supported systems throughout the environment. This team is also accountable for supporting the IT needs for the OLT and other executives. The Manager will be responsible for coaching and developing the members of the team by setting clear goals, providing feedback, and supporting team members in their career development plans. Additional responsibilities include defining budgets, driving process improvement, innovation, and building a culture based on the DT Competencies of customer obsession, agility, results, and entrepreneurship as well as the Oshkosh leadership traits. The Manager must possess a high degree of professionalism, discretion, delight customers, and have flexible working hours, and be onsite daily in Oshkosh, WI GHQ.

Requirements

Bachelors degree with five (5) or more years of experience in the field or in a related area.
One (1) or more years of management experience.
ITIL, COBIT, financial planning, budgeting, business acumen, data analytics, design thinking, agile, scrum
Communication, listening, adaptability, relationship building, negotiation, leadership, storytelling skills

Nice To Haves

Master’s degree
Previous experience with white glove IT support for company executives
Strong organizational skill with exceptional follow through and attention to detail.
Ability to solve problems using the 80/20 approach
Open mindset to change using automation and AI

Responsibilities

Manage a team of information technology professionals through performance management, annual reviews, career coaching, and personal development plans, while promoting a people first culture.
Manage the relationship between Digital Technology and the executive team by representing the executive’s needs during the planning and execution of product implementations.
Building and maintaining a partnership between segments and their Client Service teams
Ensure compliance with IT and business policies and audit requirements including and coordinating measuring and reporting on the technical aspects of IT management.
Deep technical knowledge and experience by assessing technology trends, version updates, emerging or disruptive technology that could impact operational excellence
Establish the department’s strategic roadmap, define performance metrics, and define the team’s measurable results
Work with business leaders to understand direction and identify opportunities for business optimization and process improvement
Exemplify dedication to customer service excellence by ensuring system optimal performance and measure results based on intended business value add.
Responsible for financial management best practices through annual plans, budgets, assessing ongoing spending, ROI, and proposing and implementing changes to better the results and agility of the organization
Analyze process, technology, and results for improvement and enhancements of the customer experiences
Ability to interact with company personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
Excellent verbal, written, and interpersonal communication skills, including ability to communicate effectively with the IT organizations, management, and business personnel.
Develop departmental best practices, policies and procedures across IT operations, project approach, architecture and management with overall global IT targets and approach
Establish trust and maintain a high level of confidentiality for all activities/tasks
Other duties as assigned