Manager of Dealer Implementation

Entrega•Troy, MI

6d•Onsite

About The Position

Manager of Dealer Implementation is an experienced people leader with an automotive and digital marketing background. They are responsible for managing a team that provides customized solutions and strategies regarding OEM proprietary technology to an assigned group of Dealers. This role is ultimately responsible for the success of their team and expected to deliver excellence by developing a team of high-performers and providing strategic recommendations to enhance the value we deliver to the OEM.

Requirements

Ability to manage a team while working independently.
Comfortable working under pressure or strict deadlines.
Demonstrated ability to solve problems and formulate recommendations.
Passion for promoting learning and personal growth of a team.
Possess organizational and prioritization skills.
Self-starter with a high degree of integrity and professionalism.
Bachelor's degree required.
7+ years working experience required in dealership sales or with an automotive digital supplier.
5+ years people management or supervisory experience required.
Knowledge from a major automotive retail vendor or OEM required.
Strong understanding of the Dealership business model.
Strong understanding and experience with SaaS or other technology implementation processes and best practices.

Responsibilities

Create goals for their department or teams ensuring that department or team output is of the highest quality and always has complete client satisfaction.
Works with HR to hire new talent for their team and maintain appropriate staffing levels as well as discussing and strongly recommending the promotion or termination of their employees with HR.
Curate thought leadership as it pertains to automotive retail industry trends and execute training and coaching against that industry insight alongside application best practices.
Ensure maintenance of all required data milestones during Dealer engagement, and coach the team to having valuable consultative conversations with Dealers.
Ensure that the Automotive Retail Implementation resources are managing their work allocation efficiently and meeting all targets.
Obsessed with delivering high quality results to our clients.
Driven by constant process improvement, finding innovative opportunities, and managing all budget implications with integrity and responsibility.
Ensure internal stakeholders are highly satisfied with the delivery from the Dealer Operations team which includes managing work allocation responsibly and addressing deliverables with urgency and high quality.
Perform other tasks and duties as required to support and contribute to the overall success of the organization.