Manager of Corporate Communications Operations

Publix • Lakeland, FL

1d • $97,695 - $146,575

About The Position

Publix Super Markets is a privately owned supermarket company recognized for its growth, community involvement, volunteerism, environmental sustainability, and commitment to diversity. The Corporate Communications department leads internal communications and press releases, publishes monthly newsletters and annual benefits notices, handles department-specific communications, and manages digital content for Publix’s internal platforms.

The Manager of Corporate Communications Operations enhances the operational processes and resources that support the department, helping drive efficiency, accuracy, innovation, and effective delivery of high-quality communications. The role oversees workflows and department operations, develops and leads the team, manages financial resources, coordinates onboarding and training, and maintains internal systems, tools, and documentation. Candidates should be strategic thinkers who build effective relationships, allocate resources appropriately, remain resilient under pressure, and communicate clearly and effectively in writing and verbally.

Requirements

• Bachelor’s degree in communications, business administration, organizational leadership, or a related field, or equivalent experience.
• At least six years of experience in public relations, journalism, business communication, or business management.
• At least four years of experience managing a direct report or leading a team.
• At least four years of experience managing projects.
• At least four years of experience defining work processes and identifying continuous improvements.
• At least one year of experience creating onboarding, training, or retention department programs.
• At least one year of experience providing reports to department leadership.
• Knowledge of operational analysis, including evaluating workflows, processes, resource utilization, and performance metrics, and documenting procedures.
• Knowledge of coordinating and influencing efforts to drive process improvements, maintain system standards, and support adoption of operational best practices.
• Knowledge of platforms typically used for project management and analytics dashboards, as well as the Associated Press Stylebook and communications brand guidelines.
• Knowledge of building onboarding, training, and retention programs for small teams.
• Advanced Microsoft Word skills.
• Intermediate Microsoft SharePoint, Excel, and PowerPoint skills.
• Intermediate knowledge of analytics tools such as Google Analytics, Tableau, or Power BI.
• Clear and effective verbal and written communication skills; strategic thinking, relationship-building, resource-allocation, and resilience under pressure are also expected.

Nice To Haves

• Master’s degree in communications, business administration, organizational leadership, or a related field.
• Seven or more years of experience in communications or operations management.
• Four or more years of experience managing a small team.
• Five or more years of experience creating onboarding, training, and retention department programs.
• Five or more years of experience providing reports to department leadership.
• Two or more years of experience using and defining metrics for communications programs.
• Knowledge of creating and maintaining budgets.
• Advanced Microsoft PowerPoint skills.

Responsibilities

• Oversee department workflows, timelines, deliverables, and continuous-improvement opportunities to support efficient execution, operational innovation, and alignment with business-area priorities.
• Lead and develop the team by hiring, scheduling and directing daily work, coaching and training associates, and monitoring and evaluating performance.
• Manage budgets, expenses, and vendor contracts to ensure fiscal responsibility and alignment with approved cost-center expenses.
• Coordinate onboarding and training programs by developing and maintaining learning resources, promoting adoption of innovations, tracking progress, and identifying skill gaps.
• Manage internal systems, tools, and documentation by establishing standards, identifying innovation opportunities, maintaining resources, and implementing scalable solutions that support transparency, consistency, and accountability.

Benefits

• Year-end bonus of one month’s extra pay, pro-rated in the first year, if the associate remains employed through the date the bonus check is issued. The bonus is calculated as a 13th month of pay in the Potential Annual Pay with Bonus line above.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager