Corporate Communications Manager

Zillow

2d • $107,200 - $180,200 • Remote

About The Position

The Corporate Communications Manager specializes in litigation, policy, and regulatory communications, developing and executing strategic initiatives that strengthen Zillow’s reputation and relationships with external stakeholders. The role leads communications for litigation, regulatory, and other legal-risk matters, as well as communications supporting Zillow’s public-policy priorities. It partners closely with Legal, Government Relations, Executive Leadership, Communications, and business leaders to shape consistent messaging in high-profile and high-stakes situations.

This is a strategic individual-contributor role requiring sound judgment, executive presence, and autonomy in complex, fast-moving environments. The manager helps align legal strategy, policy positions, and public communications, and leads cross-functional workstreams that advance reputation and stakeholder-engagement goals. The role is part of the Corporate Communications team, reports to the Director of Corporate Affairs, and has no direct reports, though it leads work across teams.

The position is remote. Employees work from a physical location of their choice that must be identified to the Company; U.S. employees may live in any of the 50 states, with limited exceptions. The role may require travel up to 25% and occasional work outside standard hours for business or crisis needs.

The annual base-pay range is $112,800–$180,200 in California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington, DC; and $107,200–$171,200 in Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia. These ranges are location-specific and may not apply elsewhere. The position is also eligible for equity awards, with amounts varying according to experience, performance, and location.

Requirements

• Bachelor’s degree.
• 6–9 years of communications experience, with significant focus on media relations.
• Demonstrated experience managing sensitive, high-stakes communications in a legal, litigation, regulatory, or crisis context, whether in-house, at an agency, or in law-firm communications.
• Proven ability to work directly with and influence senior leadership and legal counsel.
• Track record of owning complex cross-functional projects with minimal oversight.
• Outstanding written and verbal communication skills; a portfolio may include statements, op-eds, speeches, press releases, and social content.
• Familiarity with AP style.
• Willingness to travel up to 25%.
• Willingness to occasionally work outside standard hours for business or crisis needs.
• Proficiency with key communications and AI tools.
• Deep media-relations experience and meaningful experience managing sensitive, high-stakes communications.
• Confident, credible presence with senior leadership; ability to operate amid ambiguity and competing priorities, exercise initiative, and understand the intersection of legal, policy, and communications strategy.

Nice To Haves

• In-house experience at a publicly traded company and familiarity with public-company reporting standards and disclosures.
• Familiarity with securities litigation, class action, or regulatory-enforcement communications.
• Experience working alongside outside counsel and understanding communications boundaries established by litigation counsel.
• Experience with federal, state, or local government agencies, or communications for a government agency or elected official; understanding of regulatory processes.
• Knowledge of U.S. public-policy issues affecting technology and housing.
• Background in real estate, technology, or financial services.
• Advanced degree.

Responsibilities

• Own litigation and regulatory communications end-to-end, developing proactive and reactive strategies, anticipating press developments, preparing leadership for likely questions, and ensuring consistent, confident communications.
• Lead communications supporting Zillow’s federal, state, and local public-policy priorities in partnership with Government Relations and Public Affairs; shape messaging for policymakers, regulators, and government stakeholders and amplify advocacy through media, events, thought leadership, and owned content.
• Serve as a strategic partner to Legal and C-suite leaders, translating complex legal and policy situations into clear communications positions, flagging risks, escalating needs, and presenting solutions.
• Build and maintain relationships with journalists covering legal, regulatory, policy, and real estate industry topics; shape narratives where possible and respond promptly and precisely to inquiries within legal constraints.
• Write and edit statements, Q&As, press releases, op-eds, speeches, briefing materials, and social content, ensuring accuracy, timeliness, and alignment with Zillow’s brand, business objectives, and policy goals.
• Lead cross-functional workstreams across Legal, Communications, Government Relations, and Investor Relations by defining objectives, developing workback plans, and establishing RACI frameworks.
• Support crisis communications by coordinating messaging across Legal, product, customer care, investor relations, and other teams, and assess legal and policy developments for reputation risks.
• Monitor legal, regulatory, policy, and media developments that could affect Zillow; share relevant intelligence and apply lessons to communications work.
• Represent Communications in legal strategy discussions, stakeholder-planning meetings, and executive briefings, advocating for communications interests and explaining public-narrative considerations.

Benefits

• Competitive base salary.
• Eligibility for equity awards based on factors such as experience, performance, and location.
• Remote-work flexibility through Zillow’s Cloud HQ distributed-work approach.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level