Manager of Community Health Worker Services (Pittsburgh, PA)

IMPaCT Care•Pittsburgh, PA

12d•Onsite

About The Position

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. IMPaCT Care finds, trains and enables Community Health Workers: caring people who keep their communities healthy. IMPaCT has built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by over 70 organizations. IMPaCT has achieved outcomes such as $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. This position is offered through a partnership between Highmark Health in Pittsburgh, PA and IMPaCT Care. While the role supports Highmark Health's community health initiatives, you will be directly employed by IMPaCT Care.

Requirements

Leadership experience with a non-profit or community-based organization
Extensive experience as a CHW, public health professional, social worker, or case manager
Deep understanding of healthcare and social service systems, including public benefits enrollment
Knowledge of community resources and organizations in the Pittsburgh area
Comfort analyzing data and using reports to drive performance
Excellent oral and written communication skills
Proficiency with email, mobile devices, and CRM tools
Ability to travel to and cover multiple locations
College degree required
Ability to pass a background check and pre-employment screening, including a drug test and a health form clearing you to work with the public
Valid driver's license; must own a car and have car insurance
Applicants must be U.S. citizens.
We are not able to provide visa sponsorship at this time and do not support any work visa categories for this position.

Nice To Haves

MSW or MPH preferred
Bilingual candidates are a plus if you speak Spanish or other languages.

Responsibilities

Lead and support a team of 10 CHWs, coaching them to deliver excellent client care
Partner with local community organizations to recruit talented CHWs
Analyze performance data and reports to monitor team progress and drive results
Integrate CHWs with care teams in clinics and hospitals
Collaborate with community organizations to connect clients with essential resources
Use data to achieve program goals and continuously improve systems