Supervisor, Centralized Services (Pittsburgh, PA)

House Rx•Pittsburgh, PA

1d•Remote

About The Position

As a people manager, this role will play a pivotal piece in ensuring a high functioning team is trained and developed for our customers. This role is critical to the clinical ops organization structure to maintain high team engagement and ensure a safe and productive work environment. This role will report to the Centralized Services leadership team and is critical to delivering exceptional outcomes to our patients and clinic partners. This role requires expertise in one or more centralized services functions (Scheduling, Prior Authorizations, Financial Assistance, Order Management) and a deep understanding of specialty pharmacy workflows. This is a people leader role so previous management experience is strongly preferred.

Requirements

Deep, hands-on experience managing specialty pharmacy workflow
Proven leader who earns credibility through expertise, not just title - your team looks to you as a resource and SME in the work they are doing
Knowledge of change management and empathy for those experiencing change
Managed people and high functioning teams before
Experience with common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc).
Experience with EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc)
Creative problem solver interested in positively impacting each patients’ pharmacy experience and each team members’ employment experience
Thrives in a fast-paced, start up environment and is energized by improving on systems to make them the best they can be
Experience with specialty drug categories such as oncology, immunology, nuerology, or rare disease and understand the clinical nuances that drive outcomes
Data-driven problem solver who uses metrics to identify trends, prioritize work, and drive continuous improvement

Nice To Haves

Previous management experience is strongly preferred.

Responsibilities

Lead a team of Specialty Pharmacy Care Coordinators working west coast hours.
Provide daily oversight of activities, ensuring team is engaged and consistently delivering exceptional patient care
Manage work queues and be a point of escalation for Centralized staff working west coast hours
Determine care coordinator deployment across teams, coordinating coverage and training to ensure continuity of service to all live clients
Partner with operations leadership on methodology to measure and encourage accountability and consistent execution on core care coordinator functions, including prior authorizations, financial assistance, and patient outreach
Focus on coaching, performance management, and professional development to deliver on our commitment to supporting individual growth
Provide subject matter expertise to clients on the implementation and ongoing operation of the dispensary operations
Develop and maintain internal processes for ongoing dispensary operations as well as a consistent workflow for flexible customer needs
Collaborate with training to ensure a productive employee experience in both training and retraining efforts
Support performance reviews and execution of performance improvement plans
Own scheduling, PTO coverage and expense reports for direct reports
Execute a consistent audit plan and measure improvements
Work alongside the operations and implementation team to ensure successful clinic launches as needed
Ensure key processes are in place before launch and assess for any areas of service failures
Support plans to increase productivity/performance of assigned team
Champion team morale
Lead 1:1s with team to identify professional development opportunities and support removing any blockers identified
Drive operational performance and reporting for the centralized services area you support - setting and helping team acheive productivity benchmarks and ensuring accountability across the team