Manager of Clinical Services

Ohio County Healthcare•Beaver Dam, KY

8d•Onsite

About The Position

The job description reflects the general details considered necessary to fulfill the essential job functions and shall not be construed as all-inclusive of all work requirements inherent in this position. Other specific job-related knowledge and skills may be required. All employees subject to an annual performance evaluation based on the duties and responsibilities of this position. Usual working space is a well-ventilated area. Requires standing, walking, turning, bending, stooping, and lifting. Clear speech to communicate effectively with customers (e.g. patients, families, and other team members). Fine and gross motor skills. Environment may be stressful at times, therefore ability to work under stressful conditions is necessary. Lifting up to 50 lbs may be required, anything over 50 lbs should be a team lift or with the use of a lifting aid. Also subject to bloodborne pathogens at all times in patient care. May have occasional exposure to radiation during radiology procedures and to dangerous chemicals (cleaning and disinfecting agents). All employees are expected to conduct themselves in a manner that upholds the highest standard of integrity, ethical behavior, and regulatory compliance. As a condition of employment, employees must adhere to: · OCH Code of Conduct · OCH Policies and Procedures · Scope of Practice within License/Certification. · HIPAA and HIPAA Security Confidentiality Standards · Workplace Safety · Mandatory Training · Annual Compliance Education

Requirements

Minimum high school diploma or equivalent required for all positions (may be allowed to sign a GED agreement to obtain within 6 months).
anything required must be verified before hire
1-3 years of clinical experience
Ability to manage multiple clinic operations simultaneously, excellent communication and problem-solving skills, strong leadership ability

Nice To Haves

2-year degree preferred
2+ years in a leadership or supervisory role

Responsibilities

Direct day-to-day clinical operations
Ensure adequate staffing, scheduling, and workflow efficiency
Collaborate with team leads and providers to maintain smooth operations
Address operational issues impacting patient flow and care delivery
Monitor performance, provide coaching, and implement corrective actions as needed
Support recruitment, onboarding, and retention of clinical staff
Promote accountability and adherence to organization standards
Ensure compliance with all regulatory, safety, and clinical practice standards
Comply with audits, rounding, and tracers to monitor quality of care
Support clinics during staffing shortages and high-volume periods
Monitor productivity, staffing ratios, and clinical efficiency
Assist in budget and cost saving strategies
Support revenue cycle processes related to clinical services
Track KPI’s operational metrics
Partner with executive leadership and providers on service line growth
Support implementation of new programs, workflows, and initiatives
Ensure clinical operations align with organizational goals and priorities
Promote high-quality patient centered care
Address service recovery issues and patient complaints
Ensure efficient and positive patient interactions
Attend organizational meetings as requested
Conduct staff meetings to address challenges and/or present any results of objectives, volumes, quality, and organizational changes
Prepare and present staff evaluations
All other duties as assigned