Clinical Manager / Director of Clinical Services (RN)
About The Position
Always Best Care Senior Services is seeking an experienced, compassionate, and motivated Registered Nurse to serve as our Clinical Manager / Director of Clinical Services. This is an exciting leadership opportunity for an RN who is passionate about improving the lives of seniors while leading clinical excellence within a growing, award-winning home care agency. If you enjoy building strong relationships, mentoring caregivers, collaborating with healthcare professionals, improving quality outcomes, and making a meaningful impact every day, we'd love to meet you. Always Best Care Senior Services has proudly served seniors and their families throughout Western North Carolina for more than 15 years. We provide exceptional non-medical home care services with a commitment to compassion, professionalism, and quality. We are proud recipients of multiple national recognitions, including: Employer of Choice, Provider of Choice, Leader in Experience. Our culture is built around teamwork, integrity, innovation, and doing what is right for every client and caregiver.
Requirements
- Current unrestricted North Carolina Registered Nurse (RN) license
- Minimum of two years of nursing experience
- Previous leadership or supervisory experience
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving abilities
- Valid driver's license and reliable transportation
Nice To Haves
- Home care, hospice, geriatrics, or community health experience
- Experience with electronic health records (WellSky preferred)
- Experience with quality improvement and regulatory compliance
- Passion for coaching, mentoring, and developing others
Responsibilities
- Lead the agency's clinical operations
- Complete and oversee client nursing assessments
- Develop, review, and approve individualized care plans
- Monitor changes in client condition and coordinate appropriate interventions
- Provide clinical consultation to office staff and caregivers
- Lead Quality Assurance and Performance Improvement initiatives
- Investigate client complaints, grievances, and incidents
- Complete state-required documentation and reporting
- Conduct chart audits and regulatory record reviews
- Ensure compliance with North Carolina Home Care Licensure Rules and agency policies
- Conduct new caregiver orientation
- Validate caregiver competencies and skills
- Administer TB testing
- Coordinate annual competencies
- Lead ongoing caregiver education and weekly skills training
- Monitor online training compliance through Care Academy
- Serve as the agency's clinical resource
- Answer caregiver and client clinical questions
- Coach and mentor caregivers
- Collaborate with scheduling staff regarding client assignments and care needs
- Communicate with physicians, hospice providers, hospitals, home health agencies, PACE, GUIDE affiliates, and other referral partners
- Coordinate ancillary services and community resources
- Represent the agency professionally within the healthcare community
- Participate in daily leadership meetings
- Assist with policy development
- Monitor quality indicators and agency performance metrics
- Support strategic initiatives and agency growth
Benefits
- Competitive salary
- Leadership opportunity within a growing organization
- Supportive team environment
- Professional development opportunities
- Meaningful work that makes a difference every day
- Opportunity to shape the quality and future of our clinical services
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What This Job Offers
Job Type
Full-time
Career Level
Manager
