Registered Nurse - Manager of Case Management

Central Vermont Medical Center•Berlin, VT

1d•Onsite

About The Position

Under the direction of executive Case Management leadership, the Manager of Case Management provides leadership, oversight, and accountability for the overall performance of the Case Management program at Central Vermont Medical Center. This role ensures adequate resources, efficient operations, and compliance with current policies and procedures, while developing and managing the department budget. The Manager plans, directs, and coordinates clinical resource management systems aligned with organizational strategy, maintaining high-quality, cost-effective services. They lead a team responsible for complex care coordination across inpatient units and the Emergency Department, including assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance. This role fosters a high-performing, professional team that serves as a resource for complex cases, providing mentorship and escalation support. The Manager models strong leadership by de-escalating conflict, promoting effective communication, monitoring quality and customer service, and advancing team development. As a throughput expert, the Manager drives operational efficiency and supports patient flow while demonstrating integrity and accountability. They lead process improvements, implement innovative solutions, and use data to inform decision-making and advance care management practices in alignment with organizational goals and system values.

Requirements

Associate Degree in Nursing from an accredited institution.
Active, unrestricted State of Vermont Registered Nurse license.
3 years or more of clinical setting, direct patient contact, and healthcare or other human services experience.
Case Management certification from a national accrediting body, such as CCM, within a timeframe determined by the employee’s eligibility pathway to sit for the exam, as confirmed by the direct Leader upon hire.

Nice To Haves

Higher post-secondary education is preferred for Leadership roles.
5 or more years of clinical setting, direct patient contact, and healthcare or other human services experience.
Leadership experience.

Responsibilities

Provides leadership, oversight, and accountability for the overall performance of the Case Management program.
Ensures adequate resources, efficient operations, and compliance with current policies and procedures.
Develops and manages the department budget.
Plans, directs, and coordinates clinical resource management systems aligned with organizational strategy.
Maintains high-quality, cost-effective services.
Leads a team responsible for complex care coordination across inpatient units and the Emergency Department.
Oversees assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance.
Fosters a high-performing, professional team that serves as a resource for complex cases, providing mentorship and escalation support.
Models strong leadership by de-escalating conflict, promoting effective communication, monitoring quality and customer service, and advancing team development.
Drives operational efficiency and supports patient flow as a throughput expert.
Demonstrates integrity and accountability.
Leads process improvements, implements innovative solutions, and uses data to inform decision-making and advance care management practices.